I had entered in to a service contract for the vacuum cleaner manufactured by the above company. I have been using machine for the past many years without much problem and it had gone out of order on 26th June 08 which i had registered with their helpline on 27th June 08. Their assurance of service within 48 hrs had not materialized till the evening of 20th June 08 and hence I have been contacting them twice daily from then onwards without any result. Their franchise whose people came to my house to enter in to the contract is not accessible due their phone not functioning and the helpline people also do not know any other contact number of theirs to give me. So, the negligence on the part of the parent company and that of their franchisee has put me in this difficult spot and I am preferring a complaint with the consumer forum. It is a shame that such a reputed organization has come to such a rotten state of affairs.
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