Dear Sir,
My name is Shailesh Talekar, residing at, Dahisar West, Mumbai – 400068.
I had purchased Eureka Forbes Easy Clean vacuum cleaner (Chasis No 021454) with one year warranty from Vijay Sales on 19th Feb.
The machine would occasionally function from the month of May. I made a complaint about the same with Vijay Sales Customer service (66227722/33) having complaint number 0805B241237 and they committed that "Eureka Forbes service person will attend to your complaint within 48 hrs".
I followed up with Vijay Sales customer service very often. They say that the complaint has been forwarded to Eureka Forbes and someone will attend to your complaint. I also registered a complaint with inconsumercomplaints.com having link:
(http://inconsumercomplaints.com/complaints/eureka-forbes-vaccum-cleaner-c74508.html) and also made an online feedback on Eureka Forbes website. It took more than a month to get a technician to finally attend my complaint with a commitment to deliver the machine in a week’s time and got a number (9320540430) to follow-up for the same. The best part is that no one answers that phone for almost two months. I kept trying the number and finally found someone to learn that the service centre has been moved and I will have to call on these (32164852, 9320802357, 229851444) numbers to follow up. I have talked with many people from Eureka Forbes promising that the machine will be delivered in a week’s time but no luck. I also had a word with Mr. Shiv Sharan (9870120500) who claimed to be the manager of the service centre, he too promised to deliver the machine in a week’s time. After wasting a lot of time and money on phone calls the machine was delivered to me on September 01.
The pain does not end here, I tried to work the machine the next day and it did not work. It seems that the machine was not serviced at all. I made a complaint on 2nd September with Vijay sales again with a new complaint number 0809B021599. There was a commitment made again, "Eureka Forbes service person will attend to your complaint within 48 hrs". But no one turns up. So I call up Vijay sales to connect me to Eureka Forbes Service Manager Mr. Shivaji (9869147440). He again commits to send the technician himself but asks one grace day because of Ganapati Visarjan. He promised that he will get the machine checked and if something does not workout will send me a replacement for the same. Since it was a festive occasion I granted him the time he had asked for in good faith. But I was disappointed again.
Surprisingly, when I called Vijay sales customer service to know the date of the first complaint, they said that the complaint was made on 20th August. This was a really shocking, the dates proved that Eureka Forbes was really efficient to attend its consumer grievances. But this is wrong, I can prove that the complaint was made in May and not in August. I have the phone records for all the numbers provided in this letter in my itemized billing details and also the complaint date on the complaintboards.com website.
To find out if the delay is happening from Vijay Sales end or Eureka Forbes, I called up Eureka Forbes Customer Service on 4th September and registered a complaint having complaint number 150908425 with a commitment "Our service person will attend to your complaint within 48 hrs". But it was a sheer disappointment. I called up again and asked for a Manager or any higher authority, who could help me get my problem solved. I called up the given numbers (28706671/28704275) to talk with Mr. Anand and instead Mr Bhosale (9867299178) takes the call and promises to get the work done in two days. Someone did call the next day and asked for my address to collect the machine. But once again no one had turned up.By this time, it is obvious that Eureka Forbes is not interested in listening to its customer grievances.
The only thing I conclude is, that “Eureka Forbes doesn’t value its customers but only their money”.
My complaints in the past have fallen on deaf ears. I do hope at least now, my complaint would not go un-noticed. I wish to have the refund back and not maintain any relations with Eureka Forbes in coming future.
Thanking you,
Shailesh Taleka
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