Dear Sir or Madam
I had placed an order through "Deals and You" on 5th November for a Nokia
Bluetooth stereo headset bh-505. Payment was made online on the same day
through debit card. I received My order ID:284386
Delivery was to be done in 21 working days as per terms and conditions. As
for their terms the product should have been delivered by 9th December which
was not.
I had made a couple of follow up calls to check about the order and to make
sure that when the delivery took place i would be around. i took a leave
from my work to be at home and waited for the whole day for the product to
delivered.
I gave them a call and asked what time would the delivery will take place as
it was supposed to be today only and explained to the executive that i have
taken a leave for this reason. the executive asked me to hold the line about
7-8mins and disconnected my call. I called them up again and asked the
executive not to hang-up the call and transfer the call to supervisor, the
executive puts me on hold for about 6mins and tells me that i have
forwarded your number to the supervisor and you would receive the call in
next 2 hours which I did not. In the evening i called them up again and
spoke to executive named Karisma I explained to her what had happened she
asked me to wait for 3 days.
So I waited and made a call to know whats going on. the same executive named
Karishma picked the call and told me to wait for another 2 more weeks before
the deliver takes place.
I told the concerned executive to take this seriously as i will report to consumer court
but it makes no difference.
It seems they don't care about the consumers Law or the consumer by any chance.
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