Hello
We paid rs.1750/- on 15.01.10 cheque no. 404238 on mahavir agencies, jabalpur, requested them for silver package change with colour and free NDTV imagine for 9 months (1500/- silver package one year, 250/- colour) but only 1500/- is paid to dish tv account, On 27.05.10 colour tv subscrition is stopped so we contacted Mahavir Agencies as it is local Dish TV Care Center they inform us that our connection is in gold package. We clear them that we said them to change it, but they refuse it. We checked our My Account the next renewal date was coming 11.01.11, next day on 28.05.10 we received a message on dish Tv that our renewal date is 18.08.10, how can this can change. Then we call mahavir agencies again they transfer that call to our company person, we told him everything he promise to call back us on 29.05.11 before 12noon but he didn't call us. so we call them (Mahavir agencies landline no. 07614086729) asked the from the details as they are not able to give us, we asked them their convient time they (Anurag Jain) said till 09.00pm so we visit their office at 06.00pm with my daughter, After discussing everything Anurag Jain said that he will change our package and deposit the rest of the amount in our dishtv account and our silver package with colour and NDTV image till jan. We came back with this assurance from Anurag Jain, after an hour his brother call us and use bad language with me and with my daughter refuse to do all that whatever anurag jain promise to us. I clearly said that im heart patient i can't come again and clear the things but using this kind of words with me and my daughter is very bad. His brother said he is the owner of the office, if he is the owner of the office why anurag jain give us time to vist his office, why he promise and accept his staff mistakes, why he didn't call his brother at that time, or make us to wait till his brother come. Anurag Jain deposited our money rs.200/- in our dishtv account today after our complaint and promise to do all the needful, If he is not the incharge how can he handle our account. we need an explaination, why dishtv is dealing with such a bad agent and creating bad impression. after this incident we called our family friends they also said bad things for Mahavir Agencies owner behaviour. So many times we requested Mahavir agencies persons to change our mobile no. but they didn't do that, it shows thier bad intensions, because if our mobile no. is registered we get message about the payments and package details.
Then we call customer care talk to Mr Deepak complaint him our complaint no. 39416606 dated 29.05.10, then we came to know that only 1500/- is deposited till today in our dish tv account. We want to know why this delay in payment. Anurag brother said he will withdraw amount from my dishtv account, we want that dishtv should withdraw his (Mahavir agencies) power to withdraw amount any amount from clients account specially my account. As per Mr. deepak our next renewal date is 22Oct 10, i feel after my complaint and mail this date will not be changed or no withdraw of amount, or upgradation will be entertain from Mahavir agencies, jabalpur. Without confirmation from me, on my mobile,
After two days no call or mail received from DishTV, now my new recharge date is 12.09.10, as that mahavir agencies withdraw the amount from my account i inform this to Mr. shubit Asst. Manager of Dishtv but no response from him, he said my complaint is resolve, i don't know without talking to customer how dishtv can resolve my complaint. As i clearly mention that without my permission mahavir agency should not withdraw any amount from my account. Im very much dis appointed with the dishtv services and the customer care persons.my new complaint no is 39500173 dated 31.05.10
Regards
Monika
0 comments