BOUGHT A sUMSUNG 300 LTRS REFRIGERATOR IN mAY.
eVER SINCE, THERE WAS A COOLING PROBLEM FOR WHICH THE COOLOING UNIT WAS REPLACED WITHIN A PERIOD OF COUPLE OF MONTHS OF PURCHASE. THEREAFTER THERE WERE NUMBER OF VISITS BY THE SERVICE PEOPLE AND IT WAS FOUND THAT THE MAIN UNIT DOOR WAS GOING OUT OF ALIGNMENT AND AS A RESULT THE COLD WAS NOT GENERATING AND THE COMPRESSOR WAS ALWAYS ON. EVERYTIME THE DOOR WAS TIGHTENED. DURING MY LAST COMPLAINT ON THE SAME ISSUE (COMPLAINT NO BP 8401440038) WHILE ATTENDING THE SAME, THE ENGINEER ADVICED THAT THE DEFECTIVE BOTTOM DOOR COSTING ABOUT RS 5000/- IS TO BE REPLACED AS THE BOTTOM OF THE DOOR, WHERE THE HINGE GOES IN, HAS BECOME TOTALLY BAD.
MY FRIDGE IS IN ABSOLUTELY NEW CONDITION WITHOUT ANY BLEMISH AND NOW IT IS APPARENT THAT SOMEHOW I WAS SOLD A REFRIGERATOR WITH A DEFECTIVE DOOR.
I AM YET TO COME ACCROSS A REFRIGERATOR WHOSE DOOR REQUIRED REPLACEMENT IN 5-6 YEARS USAGE IN SPITE OF THE FRIDGE BEING ALMOST NEW.
I AM AN ARDENT SAMSUNG USER, I DON'T KNOW WHAT WILL BE THE COMPANY'S RESPONSE TO THIS BUT IF NOT HEEDED, THERE IS GOING TO BE AN ADDITION TO THE LIST OF DISSATISFIED ONES.
0 comments