I had purchased an LG Intello washing machine from Vasanth & Co, Porur, Chennai (Invoice No.10810000016649) on the 27th Oct, this was delivered on the 30th Oct. I had my repeated calls to the dealer on the 31st Oct to find out if the installation would happen on Saturday (1st Nov), he promised it will happen and I would receive a call from LG Service centre. It has been found that after several follow ups the call was registered on the 1st Nov and I received an SMS for the confirmation (S8CB0104084).
I receive a call on the 1st Nov from LG service person saying that he would visit my place on the following day between 10-11 AM. Unfortunately we didn’t see any one turn up on the Sunday (2nd Nov). Now looking at the above facts I’m wondering if LG is fully resourced to handle service calls/demo calls during such promotional sales. It has been 4 days since the delivery of the machine, I haven’t received any confirmation on installation yet, and do you expect me to install the machine myself.
It has been a week since the WM is delivered and there is no sign of LG service Rep. I am not sure what would be the service going forward.
All fancy colourful websites and workflows are more of a lip service when it comes to field level execution.
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