I had purchase Electrolux 1.5 tone window Oxygen
Remote AC on 23-04 from R.K.Marketing, B-1, 2, Narayan
Tower, Sanjay Place, Agra -2.
As my compressor of above mentioned AC was failed
on 16-05 night. The next day on 17-05 i call on
helpline no.18602001212 & complained for my AC at 1:20pm.
My complain no. EBZB1705110088 & was said to be attened
within 24 hrs but no responce for two days. I again call
on 19-05 at 3:22pm to the helplineno. refring my
complain no. they again ansure me for attending in 24hrs
but same, on 22-5 a technecion came from service
center his name Mr. Shiv Kumar (mobile no. 91-9319896342) he
checked my AC & approved to his boss Mr. Vishal Bansal
(mobile no. 91-8937003713) that AC compressor has to be
changed. But compressor stock not avilable he told me
wait for 3-4 days.
I called on 4th day for any progress but he did't
picked my call. I tried many time's but no responce, at
last a call came from Mr. Vishal Sonker (area service
head, mobile no. 91-8445902726) that compressor is avilable on
04-06, i request him to replace but he denied & said
that it will fit on 06-06. A technesion then came on
06-06 & replace my AC compressor & took Rs.1765/- (Rs. One thousand seven hundred sixty five only) for gas refilling
from me. But at night when i started AC it triped in every
10mins for atleast 30mins, this all went all night. In
morning i call to Mr. Vishal Sonker to update the problem, he admit that the
technecion should check AC for atleast
30mins, he told me to make my AC work properly soon
attending by the technicion, but no responce till now.
I also contect to Mr. Nand Kishore Goyel (branch
service manager, Noida, Cell no. 91-9717693384) for my
problem of AC compressor, but still no progress in solving
my problem.
Raj Kumar Kela,
Janki Devi Market
chhil-int road, Agra -282003 (India)
MOBILE NO.- 919412260711
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