Electrolux
SERVICE

To Date :- 28.12.2009

Customer Care

M/S Electrolux

Subject: - Very poor After Sales & Service of Your Make Refrigerator Model No EKP 275 Lts Purchased from Aakash Enterprises 77, Sorojini Nagar Market New Delhi. Bill no 1968 Dated 09.11.04

Dear Sir,

I like to bring to your kind notice that I am presently stationed at Bokaro. My Refrigerator as stated above was out of service in November & I have used the Services of Your Local Dealer at Bokaro M/S Digital Electronics & Refrigeration Works. Your dealer had Charged me Vide Invoice no 1294 Dated 26.11.08 of Rs.1220 /-, as they have charged Gas & a few other items. The repair / rebuilding of the fridge was not given services. Again I have to take the services of your Bokaro Dealer as they have repaired / overhauled by changing the Gas cooling system, Gas Charge etc costing me Rs 2375/- Vide Bill no 463 dated 08.07.2009.

Again My Fridge got defective since 22.12.09 & even after repeated reminder to your Bokaro Vide Complaint no 4440, but in vain. No response from your dealer. They have promised me earlier that the fridge will give trouble free Service as I have invested more than Rs 4395/- including Transportation Charges from your Dealer Works to my residence.

Please let me Know that your Model EPP 285FF Sl no 43900328 is defective, or else why the units of the fridge is constantly failing and I have to pay the repair bill from pocket. Fridge is an Essential commodity item and without fridge how a family can run with out basic amenities.

It is also bring to your kind notice that your Bokaro dealer response is awful and does not bother to take care. Please refer service call no 4440 about 10 days back and even today none had turned up to take care the after sales support.

Please advice your Dealer at Bokaro to take the Fridge and get the fridge replace with a New one as I have already invested 50 % cost of a New Fridge as repair Charge. If you and your dealer at Bokaro does not replace with a new One, I shall have to report to Consumer Forum for their intervention.

Please take care your business prospect and customer relation in the state of Jharkhand, and advice your Dealer to take suitable step to avoid embarrassing moment.

Hope to receive suitable reply from you immediately.

Thanking you

Your Faithfully.

R.C.Mishra.

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