Sir,
Myself Vishal Ghodke residing in Pune, Pimple Gurav. In the month of March I purchased a Microwave oven of Electrolux from Vijay sales (Banner). But suddenly on 26-June it started malfunctioning and later the power supply was cut off.
I immediately logged a complent regarding the same to the customer care and the call ID is PPU12606110026. After two days on 28- Jun service engg. reported and concluded that the power cord needs to be replaced. I asked him atleast he should carry the power cord with him, if the problem is of motor or any other part we can understand but just for power cord if its going to take next two days than I think Electrolux should take this into consideration.
Now this was just the background, on 06-Ju I again called to customer care for the feedback as the engg. was till not reproted the customer care representative said that the engg. will report in 24 hr. on 07-Jul engg. Mr. Nitin called me and said he will be there till evening and the day passed away just wating for engg. to report.
I just want to ask Electrolux that do they beliave in commetmets or just for a fun sake they sale their products which are of no use. Sir, please take a strong action against Electrolux as this is my humble request and I will never suggest any one to purchase Elextrolux appliances as they just stop working in hardly 2 months and the worst case is the product is in warenty and still the service is so poor what if the product if out of warenty, I think I will have to use my oven as a safety locker just to keep things.
Sir, this is my humble request please solve my problem and ask Electrolux to improve their service.
Regards,
Vishal Ghodke
9970210097
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