I have an Electrolux Refrigerator, for which I called up their Service Centre & registered a complaint for corrosion of both the doors and some parts of the body on 31st March.
On April 1st at about 10.29am, I recieved a sms from TD-Peserv, on my registered mobile number, stating that my call has been registered with them & the call number given was ETNA0104120006. The same evening I recieved another sms at about 20.51hrs stating that Santosh Bare whose mobile no, is 9321717718, the company designated engineer will attend my complaint.
No one turns up till the 6th of April when out of the blue I recieve another sms at about 12.57hrs, on April 6 stating that my call has been cancelled.
Surprisingly I recieve anothe sms at about 13.03hrs on April 6 stating that my call has been registered with them and a NEW call number was given ETNA0604120050; followed by another sms at about 15.22hrs stating that Engineer Ajay Kumar with cell no. 9224340424 will be attending my complaint of March 31.
On April 7' at about 16.17hrs I recieve another sms stating that my call has been registered and again a NEW call Number ETNA0704120128, followed by another sms at about 16.34hrs stating that Engineer Rehan Ansari with cell no. 8080332588 will be attending my complaint of March 31.
Sir till date, that is 15th April no one has attended my complaint. This is a clear case of deficiency of service & is causing unwanted stress.
This refrigerator is in the name of my mother Mrs Kulwant Sahni
Kind Regards
Parmindar Sahni
GSM:8898023300
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