Sub: Repair/Replacement of Refrigerator
Electrolux Make Model No. ERP245FF Double door (Serial# 925024710)
Dear Sir,
This is to draw your kind attention that I had purchased a Refrigerator of Electrolux make (Model No. ERP245FF) on 5th May’07 from ‘Next’ showroom, New Sanganer road (near Lazeez) sodala, Jaipur-302019 and since then this machine has been giving trouble like, improper cooling, Making loud banging noise etc. We called up the NEXT showroom manager who inturn sent the company service tech to check the machine. Company tech inspected the machine and informed us that it is usual for this Fridge to make such noise (intermittently like someone has banged on it with a hammer), he told us to increase the cooling from thermostat, we believed him and kept using the machine.
On 7th Dec barely 6 months after purchase, the fridge stopped cooling completely. On calling NEXT, they referred us to the Electrolux Service station, who sent a repairman after we called them at least a dozen times. We were informed that the compressor has gone bad and they would need to take it to service center and fix it. We rcvd the fridge back after a week. On 7th Feb exactly after 2 months, the fridge stops cooling again, we made a complaint to the service center, again the compressor was repaired which lasted a month & the whole ordeal of complaints and calls started again. I requested the service manager to replace the machine as the machine was faulty, maybe had a manufacturing defect because of which it was failing compressors after every repair… but they refused.
Fridge stopped cooling again on 24th Dec, 08, same issue, compressor went bad again. The ordeal went on for almost 4 months, while we lived without a fridge, as the service center refused to fix it under warranty, claiming that the warranty has expired. On escalating the matter to regional service manager, they finally fixed the fridge, however it went bad again on 10th Jul 10 approx 14 months later.
I request you to look into this issue and help me get a exchange for this ‘Lemon’ (defective) piece of machine. The list of complaints (see complaint numbers with dates below) & issues I had from this Fridge proves the fact that this was a fridge with manufacturing defect & hence the company should take the responsibility and either fix it for good (which has been tried many times now) or replace it with another machine or I would have no other option but to approach consumer court for help.
Details of some of the complaints made so far:
Date Complaint#
13-DEC-07 7C1788
08-FEB-08 TI8451
11-MAR-08 8C2801
30-DEC-08 7NL-2K
02-JAN-09 JAI0201090255
21-FEB-09 JAI2102090151
28-FEB-09 JAI2802090006
02-Mar-09 JAI0203090017
21-MAR-09 JAI2103090028
28-MAR-09 JAI2803090088
03-APR-09 JAI0304090010
13-JUL-10 JAI1307100024
Look forward to receiving your valuable reply at the earliest.
Regards,
Asha Yadav/Gajendra Yadav
50 Jan-Path, Shyam Nagar ext.
Sodala, Jaipur -302019
(Mob.9819866332)
E-mail: [email protected]
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