Dear Sir,
This is to draw your kind attention that I had purchased a Refrigerator of Electrolux on 5th September ’07 and since then this machine has been giving trouble with its compressor.
The Compressor of the fridge was faulty since the beginning and each and every time some or the other Customer Executive would come and make fake promises or would show his helplessness in the matter. The Compressor of this fridge has been changed FOUR
times. Here are the details.
Purchased- 05- Sep.
1st Compressor changed- 31- Jan, Amount paid- Rs. 1, 340/-
2nd Compressor changed- 04- Jan, Amount paid- Rs. 340/-
3rd Compressor changed- 14- Mar, Amount paid- Rs. 340/-
4th Compressor changed- 07- Aug, Amount paid- Rs. 340/-
And this is not over yet, this is going to be the fifth time that again the Compressor is not working. (Complaint No- PJAI0609110042.)
Electrolux is really a champion in making faulty compressors and frustrating its customers to heights. Now I do not want any Compressor to be changed. I NEED A FRIDGE REPLACEMENT OTHERWISE WALKING TO CONSUMER COURT IS THE ONLY OPTION LEFT NOW. Does your company feels that we are fools sitting over here with no other work but to change Compressors each and every time? Do you people even know what After sales service or Customer Satisfaction is all about?
I need an immediate action in this matter.
DINESH BHANDARI
E-mail: [email protected]
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