20 AUGUST COMPLAINT
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BAN 2008100303
last compalint
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From: [email protected] Sent: Thursday, March 04 1:18 PM
To: customer care
Subject: RE: Worst Service and Worst Product
To
1.Consumer court
2.Radio shack – Dealer
3.Electrolux India
Subject – Defected Refrigerator not repaired after purchasing and after and before warranty.
Sir,
I am very unlucky customer that I purchased Electrolux Refrigerator from some local shop in Bangalore. From the first week we have observed that Defrost system is not working and Refrigerator‘s freezer was not in good cooling condition.
We called number of times and they have not taken our complaint seriously and they informed that we do not have enough resources due to merger of Electrolux with Videocon India. Electrolux Complaint on call centre 91- 080-39404040
Our complaints are given below –
1.Complaint 8/4 (communication with engineer’s number 9243081725).
2.Complaint 12/04 BAN1204090164
3.Complaint Reminder 18th April to Mr. Mugesh- with complaint number 64190993 to Mr. Naveen.
4.Reminder call – 18th April again (second reminder)
5.Complaint no BAN1904090189
6.Complaint no. BAN1205090333 12th May
7.Complaint no BAN1905090074 19th May (urgent complaint request)
8.Complaint no BAN1507090215 15th May (Replacement of freeze)
9.Complaint no BAN1209090404 12th Sept (Replacement of freeze)
All above 9 complaints under warranty complaints and 5 year warranty for compressor as per the documents.
Now, on discussion based on latest complaint we found that freezer is dead and refrigerator is also dead. Due to harder Ice frozen in the refrigerator and gas leakage in the freezer system and engineer is not ready to repair our freeze.
Even in the most of the complaints number 8 and 9 it was under observation and they have not taken it seriously.
Now I am disturbed and writing you the email and need response ASAP . If no reply comes with in 24hours I will go the legal way get compensation and fraud against Dealer and Company too.
29th Feb again we got another complaint BAN0103100016 engineer is not ready to resolve issue without fees. But we will not pay the refrigerator was under this worst condition. Lot of harassment in this case and I would like rto take action againt dealer and company both.
Radio Shack
Invoice number – 2104 dated 13/09
157/19, St. Patricks Commercial Complex, Brigade Road, Bangalore - 560025
Tel - 25586573
Electrolux India
Plot No . 248 (1st Floor), Udyog Vihar Phase IV, Gurgaon – 12 Haryana, India
Karnataka State Consumer
Disputes Redressal Commission
Basava Bhavan, High Grounds, Basaveswara Circle
Miller Road, Bangalore - 560 001 .
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