Dear sir,
We had purchased model glace 90 chimney of brand make elica, from exhibition held at chennai trade centre
on 15-01-11. i had made up my mind to but faber castle chimney only, but on visiting the stall of elica, the MD of the company convinced me regarding the quality, service and other aspects. so i booked both the chimney and stove.
i received the goods after nearly following up 10 times with them, as they were not having stock. on receipt
of the same, the technician came for installation and found the glass fully broken in transit. he took the
photos and said he will make the replacement within 2 weeks maximum. i have been following up with them
regarding this from past one month, and there is no response . the marketing head who commited the replacement, is not attending my calls. i dont know whether i will get the replacment or not. the delivery
is so poor, how will the service part be.
i am cursing myself for taking decision of buying elica make chimney.
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