FW: Complaints on elica hob and sink, bought from Hi care india Chennai
23-09
View profileTo [email protected]
From: Nedumaran K ([email protected])
Sent: 23 September 13:55PM
To: [email protected]
Dear Sir/Madam,
I am surprised and disappointed to note the attitude of Elica for a complaint involving safety concerns. Even after a lapse of 10 days Elica have not bothered to even acknowledge or make any enquiries. Is this the level of service standards of Elica? This inaction of Elica for such a serious safety concern leads me to think if I should consider the option of taking up this issue and the resultant mental agony to the consumer forum/court.
Regards
Nedumaran K
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From: [email protected]
To: [email protected]
Subject: Complaints on elica hob and sink, bought from Hi care india Chennai
Date: Sun, 11 Sep 2011 13:13:14 0530
Toll Free no. 1800 233 0007
Dear Sir/Madam,
I had purchased elica chimney (Tribe island), hob (curve 3B 60 DX LD) sink Cometa 100 x 50 vide delivery note D.C # 293 dated 28 July from Hicare India Private Limited, Chennai.
The units were installed on 20 Aug. After installation of Hob when the service technician switched on to light the hob, there was a mild explostion. On checking the technician checked the line after some efforts to disconnect the pipe joint of hob and observed one of the gasket on the gas pipe line of hob was damaged (defective?). He replaced the damaged gasket with the gasket, appeared to be a little old, and reconnected the joint with difficulty (access constraints to tighten). Thereafter he lighted the hob and gave a demo and. Though the hob was funtioning, because of the mild explosion during the commissioning and the change in factory set up of pipe jpint, I reported to issue to Hicare on the succeding Monday, 22 Aug.
Apart from this issue, I had one more issue, on the sink which could not be installed as Hicare technician informed that he can not install sinks and this can be done by a plumber. The plumber whom we got for installation could not connect the various joints received with the sink in the absence of installation procedure. He was unable to get from many of the shops for the right fitting to connect the joints. This was reported to Hicare during week starting 15 Aug. and response was the technician coming for chimney and hob will look into this.
On 22 Aug. when I reported the hob issue and requested resolution of both the issues, I was given a contact #. When contacted the person was only giving sales talk on the products and does not seem to be concerned on the safety issue. With repeated requests he promiosed to come down to see or send a technician/plumber. When nothing happened for two days, I again took up with Hicare office and would have made at least 15 calls, which can be furnished from my phone records, with no avial.
On 6th of Sept. when my wife ignited the hob there was a loud explosion and gas leak and the blackening of surface around/beneath hob was observed. I reported this matter to Hicare on 6th Sept. evening and took up strongly with them on 7th Sept and requested them to connect me to the owner. I was told the owner of Hicare was travelling and they promised to depute a technician and resolve the issue. The technician did visit on 7th Sept. and advised for replacement of the tube connecting hob with cylinder since in his view the reason for the incident was the tube probably was loose and could not stand the high pressure of gas with the fully filled up cylinder. The tube was replaced with a new tube by the technicain on 9th Sept. and the hob was put back to use again. Despite my requests to look into the gasket on the pipeline of hob since it was not the original, he said everything is ok. Since the factory set up has been changed and that too with a local old gasket (not original spare) I am concerned on the safety of the use of hob.
The sink is yet to be set right and I have stopped calling Hicare because I am totally disgusted with the kind of service after the innumerable calls I have made. I am exteremely disappointed with the servise and the scant regard exhbited by Hicare/Elica on the issue of safety concerning the hob.
The money (Rs.55, 000/) spent for Elica products is a waste and has gone down the drain as these could not be used for safety concerns/ pending installation. I curse myself for choosing Elica products and a couple of my other family members and friends who were planning their modular kitchen on similar lines have seen the fate of my installation.
I do hope that Elica will in future will improve the service and look into the safety aspects to instill confidence.
Thanks and Regards
Nedumaran K
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