I had a Vodafone Corporate account (9899013270) till the time I was aemployed with my previous organization. I had resigned on Feb 3. In Feb I therefore called customer service (on Feb 11) and requested for a permanent deactivation of the account as I had resigned and was switching to an Airtel connected provided by my organization. Customer service confirmed that the number will be permanently deactivated and that I should just destroy the sim card. Post that I had paid the relevant outstanding on the account by the due date, destroyed the sim card and ended the relationship with Vodafone.
On 28th June after returning from a week long vacation out of Gurgaon, I was surprised to get a Vodafone invoice (# 0082436409 Dated 15.06.09) for Rs. 7108.59 with a due date of July 3rd.
The invoice showed that there were extensive calls including STD and ISD that had been made from the account in the months of May and June'09!
On the same day, I immediately called customer service to highlight the discrepancy and lodge a fraud/dispute case. I was connected to Kulwinder from the Retention team. I was shocked to hear what he said about the account. The key points that he mentioned are mentioned below.
He said the account was temporarily disconnected on Feb 11 (and not permanently deactivated as I had asked. He could not give a reason for this discrepancy).
He the conveyed that someone claiming to be ME, called up on 11th April and asked for reactivation of the account. His request was turned down at that time.
The person again called and spoke to the retention team on 17th April and asked for the reactivation.
On 15th May, the person went to the main Vodafone outlet at Rajiv Chowk and submitted all paperwork including address proof, ID proof etc claiming to be Sayantan Mukherji i.e. ME and his documents were accepted at the store!
Subsequently a new sim card was issued to him and the account has been again in use till then!
Kulwinder's attitude firstly was extremely curt, hovering around rude. He was constantly referring to me as if I was at fault. He did not even lodge a dispute case and was not even agreeing to a request to deactivate the account. It was only when I gave him a piece of my mind that he disconnected the number and again, only temporarily (Deactivation ticket # 1822763426).
I have written to Vodafone as well. They have finally provided in writing that they have disconnected the number but have still not resolved the dispute in my favour and have rather asked to pay up the full outstanding.
Request you to please look into my case. Vodafone should be pulled up for negligence of services and causing harassment & pain to me!
0 comments