We had canceled our order (19th Feb) for Reviva Ro because of delay in the commitment provided at the time of booking and registered the same to customer care department also we had informed the agent on his mobile who was taking care of the order, after 20 days he claimed the we had received the product and not returning to company. Which is not true. When we had canceled the order around 20 days back how can we receive the machine.
Attaching the copy of emails for reference.
Dear Mr. Sachin Malvankar
(Br. Manager)
For Eureka Forbes Ltd,
A-48, Virwani Industrial Estate
Off Western Express Highway
Goregoan (E) Mumbai
Tel: 67611800/01/02.
Kindly note we had requested Mr. Umesh Pal to cancel our booking/order on 17th of Feb` as he failed to full fill his commitment given at time of booking (Installation by 16th Feb) maximum.
He had conveyed that he will try to do cancellation, after wards they was no communication between us. (Company/Party)
We had tried his mobile no. repeatedly to confirm that whether he had canceled our booking/order or not, but there was no response from his or Eureka side.
Then we had booked the complaint in customer care (Call Center Complaint No.82651984) for your kind reference. Same time we had registered the complaint on your website.
After a week (23rd Feb` 2010) he had called up stating the machine will get delivered by 1st week of March.
We were surprised to know the status from him as we had already done the cancellation, we had conveyed the same to Mr. Umesh and the procedure what we had followed for cancellation. (Website, call center and cheque stop payment)
Then again there was no contact from Mr. Umesh nor from the company. Around 1st week of March we got call from Mr. Umesh that your machine is ready for delivery, again we had asked him not to deliver the machine as we had already done the cancellation of order as well as we had stopped the cheque. Then again there was no response.
Suddenly one day he called us and ask for the fitting for the machine, then again the same exercise repeated we said no and ask him not call us in future.
Then surprisingly one day he visited our house with some other guy with him (No identity card was there), stating if you had canceled the order then please return my machine.
We were in shock/surprised which machine he is asking for, as we had not received any machine from the company, then after an argument we had requested him to leave.
Again next morning he came with some other guy with same concern, then keeping his concern in mind we had attend him and asked to check the copy of receiving where machine was delivered. Then he replied there is no receiving and any of such evidence related document for the delivery receipt.
That time we realized his actual intention that he is making a fool of us and trying to put blame on us.
Same day we had contacted the no. provided on the website to get in touch with some senior person to handle this matter/situation as Mr. Umesh has started practice of calling and coming to our residence again and again for same thing which had not happened.
We had tried the number provided on the website and we had a word with some female (Ms. Anu not remember the exact name), we had told the whole matter to her, then she had helped us with no. of Mr. Manoj, that he is the right person to talk to in this regard, from that day Mr. Manoj is taking care of the issue personally and he is well aware of the whole story.
After his last email there was no contact from any person related from Eureka in this regard. We are really thankful to him.
We are associated with Eureka from many years and still have respect for the company, but these kind of people spoil the reputation of company as well as the trust which a consumer has in name/brand. We had never ever imagined that placing an order in Eureka will lead to so much harassment and problems.
Request you to understand and discuss the whole matter with Mr. Manoj (Head Service Mumbai).
Pls confirm your understanding on same and confirm receipt on email.
Thanks & Regards,
S.Mittal
91-9930840223
Flat No. A-601, Aster Wing,
Evershine Building,
Veera Desia Road,
Mumbai 400053.
On Wed, Jun 30 at 4:49 PM, Sumit Mittal wrote:
Dear Mr. Sachin,
Kindly check the below for your reference.
Regards,
Sumit Mittal
91-9930840223
&&&- Forwarded message &&&-
From: Manoj Mishra
Date: Fri, Apr 2 at 3:41 PM
Subject: RE: Harassment!! (Complaint No. 82651984) (Order form No. 111073666)
To: Sumit Mittal
Cc: [email protected], "VISHWANATH B.", Prakash Keswani, [email protected]
Dear Mr Sumit
On the outset I would like to assure you that we have very high regards and respect for you and your family
Your complaint will be resolved on top priority by my colleagues and superiors Mr Viswanath and Mr Prakash Keswani
You will hear from them shortly
Best regards
Manoj Mishra
Head service Mumbai
From: Sumit Mittal [mailto: [email protected]]
Sent: Thursday, April 01 6:56 PM
To: [email protected]; [email protected]
Subject: Harassment!! (Complaint No. 82651984) (Order form No. 111073666)
Dear Mr. Manoj,
As you are aware of all story, my only hope is you and Company Responsible Management.
Am still getting unnecessary calls from your sales department, despite repeated request many times earlier not to harass me and my family by calling and using harsh language.
As you aware i was fed up with all this non sense and supposed to register my complaint to Police Department also in this regard. But you had ensured me that the problem will get resolved with a prior note, as you will look into this matter personally. Only that is the reason i had not gone through any other process.
But still there is no conclusion to the problem, which is ridiculous and totally unacceptable.
Request you to ask someone who is concern about customer respect and security, to take care of this issue on a serious note and resolve the same on top priority.
DID I MAKE A MISTAKE BY GIVING PURCHASE REQUEST TO EUREKA FORBES FOR A WATER PURIFIER???
Thanks, Sumit Mittal
91-9930840223
On Tue, Mar 23 at 6:54 PM, Manoj Mishra wrote:
Dear Mr Viswanath
Please refer our discussion in the morning, kindly get connected to our Customer Mr Sumit Mittal on 9930840223
Kindly intervene and resolve his issue
Regards
Manoj
Cc: Dear Mr Sumit => please note the mobile no : 9821034450 of Mr Viswanath, who is the Sales Head, you may get in touch with him in case of any difficulty
...
Thank You!!!
Dear Sumit Mittal,
Your details have been sent successfully to the customer service department.
Following are the Contact / Feedback details:
Name: Sumit Mittal
Email: [email protected]
Address: A-601, Aster Wing, Evershine Park, Veera Desai Road, Andheri West.
City: Mumbai
State: Maharastra
Tel. No.: -
Mobile: 91-9930840223
Comments: I have ordered for Aquaguard Total Reviva, on 12th of Feb but still not received the delivery and the there is no update given from eureka side. And after several reminders also there was no proper update or information is provided, then i asked for my cheque to be returned, then also there is no update in same regard, now i had no other option left to cancel my cheque, request you take immediate action on same and resolve the issue.
Regards,
Customer Service Team
Eureka Forbes Limited
www.eurekaforbes.com
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