We bought eureka forbes aquaguard infiniti from EUREKA FORBES pune-maharashtra office on 21st april. The sales reprsentative mr. Ved prakash gupta & customer care person mr. Ghanshyam gaikwad sold the said product on total fraud & fake commitments. Mr. Ved provided the discount of rs.350/- As commited by him but hasn't fulfilled the other commitments I.E. Life time free service confirmation (on company letter head), pipe (connecting the outlet flow & vessel in which water is to be filled in) & aquaguard machine cover that were committed to be provided within 2 days from the date of payment.
We are regularly following with him but its been a month & we are still waiting, they have denied to provide any of such things & have stopped taking our calls. We even contacted customer care @39883333 & lodged complaint on 01 may (complaint number : 86823895), but to our utter shock, no action has been taken from last 13 days, infact, people at customer care center cut the call on our face or would keep on providing alternate no. S. So far, had a word with ms. Vaibhavi (01 may), ms. Seema (11 may), mrs. Veena malik (11 may), mr. Ghanshyam gaikwad (11 may), our complaint is still pending & whenever we ask about the status, they just say that it is in process.
The calls are just passed on from one representative to the other & no one is resolving my query. I am really pissed off with the kind of response I have got from aquaguard / Eureka forbes team. I am shocked to see the kind of treatment that I have received this time for my new purchase. I have now lost faith in eureka forbes services. Seeking immediate justice.
Our mail Id: [email protected]
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