I purchased a Faber Heatkraft Chimney with Gas Hob/Cook Top on 23.9.2007 from Shree Anand Sales Corp., Marble Market, Mangol Pur Khurd, Delhi - 85. The Product has a 5year warranty. The toggle switch of the chimney and the the spark plug of the large burner of the hob has stopped working. I lodged a complaint with the customer care on 19/3. The company representative came calling late evening on 20.3.10 and after inspecting the defects he informed that Rs.250 have to be paid as visit charged for the chimney and Rs.250 have to be paid separately for towards visit charges for the Gas Hob. Apart from this cost of the plug will be charged extra. I fail to understand as to why the toggle switch and the plug cant be replaced in one signle visit and most importantly why a customer one has to pay for the visit charges when the product is still under warranty. Isn't it amount to breach of terms and conditions of warranty and cheating of customer?
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