Dear Sir,
We have purchased the Faber Kitchen Chimney about a year ago) from your authorised dealer (Mom's Magic -Thane) in Thane and was installed by Company Engineer as per standard procedure. We want to bring to your notice the following :
1. Your Engineed had advised to clean the stainless steel filters minimum once in a month and replace the carbon filter atleast once in 6-8 months.
2. We went to your authorised dealer to send a company technician to change the carbon filter pads.
3. The dealer explained that it is very simple to do it on your own and gave us a set of carbon pads (invoice dated 4th July of Moms Magic)
4. back home, WE WERE SHOCKED TO SEE THAT THERE WAS NO CARBON FILTERS FITTED IN THE CHIMNEY AT ALL TO BE REPLACED!! (and we have been using it for about 6 months now!!)
IT IS SO SHOCKING TO NOTE NOW THAT THE COMPANY ENGINEER WHO HAD INSTALLED THE FILTER HAD TAKEN CARE TO CHECK ONE OF THE MOST ESSENTIAL PARTS WHETHER IT HAS BEEN FITTED IN THE CHIMNEY OR NOT.
Two questions:
1. Does the company supply the carbon filters along with the chimney when delivered to us (the pack was sealed condition when delivered)?
2. if yes (I sincerely hope so), where has it gone? Was it taken back by the engineed with him when he had come for installation)
3. Why as it not checked by the engineed if the carbon pads were fitted or not?
4. Has ther been any damage to my chimney because of this?
5. If yes, the extent and type of damage (that I have been using it for last 6 months, and our edible oil consemption is quite moderate)
I have taken up this issue with the Customer Service Deprtment of teh company and asked for immediate inspection and rectification to our satisfaction, without any charges.
I am available on 9867569776 or mailed at [email protected].
I hope that this complaint is taken up seriously. In case of any damage/ accident or loss due to your negligency (I have noted that there are cases of fire due to faulty chimney), Faber Heatkraft Industries will be directly held reponsible and will have to bear all cost and will have to compensate for the loss.
Warm regards,
Prashanto Banerjee
1805 - Tulip,
Everest World,
Kolshet Road, Thane West
Thane - 400607
cell: 9867569776/ 022 25893080
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