I had complained to Apex marketing, Goa in the first week of May regarding 2 switches that needed to be replaced on the hood of our Faber chimney.. I was told that in a weeks time they would do so. But now after a whole month nothing has been done.
I have been calling up the company on its service no. 0832 235064 and have found the line CONTINOUSLY engaged throughout the working hours. I called the proprietor himself on 0832 2231048 and he immediately asks me to call the service centre which is just next door. When I told him about the engaged line he insists the line is busy all the time (!). He takes my name and no. and assures me that the complaint will be attended and someone would call me back but so far no one has called. Every day this procedure has been repeated., over the last week.
Yesterday, he himself takes the call and tells me that the proprietor has gone out and would call back
. I recognised his voice but I was amazed that an adult and so-called manager can stoop so low and have no guts and hence resorts to white lies. I was embarrassed myself to catch him on the wrong foot.
Many many customers of Faber have this complaint against Apex marketing about their forever- phone-off-the-hook and non attendance to consumer complaints. The proprietor himself keeps the phone off the hook i am told.
Kindly inform the head office of Faber regarding this person and please suggest an alternative/ please take away the franchise from this incapable company.
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