I HAVE FORWARDED MY MESSAGES TO MGINGER SUPPORT 2 TIMES ABOUT REPLACEMENT FOR
DELIVERY OF DEFECTIVE MOBILE SET. BUT THEY HAVE NOT SUPPLIED MY MOBILE SET YET OR
NOT CONTACT ME.
PLEASE ARRANGE TO GET BACK MY MOBILE SET
&-- Forwarded Message &--
From: SUNIL PASWAN
To: mGinger Support
Sent: Tuesday, 20 December 1:29 PM
Subject: Fw: REPLACEMENT OF DEFECTIVE IMOBILE 2205 DUAL SIM PHONE
&-- Forwarded Message &--
From: SUNIL PASWAN
To: mGinger Support
Sent: Monday, 19 December 12:23 PM
Subject: Re: REPLACEMENT OF DEFECTIVE IMOBILE 2205 DUAL SIM PHONE
Dear Sir
I am very very very... sorry to inform you that you are going to replace my mobile set
within 2-5 working days from 7.12.2011 and also dialed me on 7.12.2011 at 3.35 pm to confirmed me again that the mobile set will arrive me as soon as possible.
But till to-day (19.12.2011), I have not got my mobile set or any information. If you really delivered my mobile set, please provide me the details of Courier Service.
Your immediate reply in this regard will be highly solicited.
Thanks
From: mGinger Support
To: SUNIL PASWAN
Sent: Wednesday, 7 December 3:35 PM
Subject: RE: REPLACEMENT OF DEFECTIVE IMOBILE 2205 DUAL SIM PHONE
Dear Mr. Sunil,
Sorry for inconvenience,
We considered your mail regarding imobile not received,
We'll make sure your product will be dispatched within 2-5 working days.
Please feel free to mail us back if you have any further issues/concerns.
Regards,
mGinger Support Team
From: SUNIL PASWAN [mailto: [email protected]]
Sent: 05 December 15:22
To: mGinger Support
Subject: Fw: REPLACEMENT OF DEFECTIVE IMOBILE 2205 DUAL SIM PHONE
&-- Forwarded Message &--
From: SUNIL PASWAN
To: mGinger Support
Sent: Saturday, 3 December 5:22 AM
Subject: Re: REPLACEMENT OF DEFECTIVE IMOBILE 2205 DUAL SIM PHONE
Dear Sir,
Thanks for your reply, you assure me to know about the matter shortly
but more than 20 days already have been elapsed.
I have not got any assurance from your end to get back my replacement mobile set.
Regards,
SUNIL PASWAN
From: mGinger Support
To: SUNIL PASWAN
Sent: Tuesday, 29 November 5:09 AM
Subject: RE: REPLACEMENT OF DEFECTIVE IMOBILE 2205 DUAL SIM PHONE
Dear user,
Thanks for your Query.
We are looking into the matter and get back to you shortlly.
Please feel free to mail us back if you have any further issues/concerns.
Regards,
mGinger Support Team
From: SUNIL PASWAN [mailto: [email protected]]
Sent: 29 November 09:08
To: mGinger Support
Subject: RE: REPLACEMENT OF DEFECTIVE IMOBILE 2205 DUAL SIM PHONE
DEAR SIR,
THANKS FOR SENDING YOUR COURIER GUY TO COLLECT MY DEFECTIVE MOBILE SET
AND I HAVE SENT THE DEFECTIVE MOBILE SET BY YOUR COURIER GUY ON 12.11.2011
THROUGH AFL WIZ EXPRESS (FEDEX EXPRESS) VIDE AIRWAY BILL NUMBER 700008593255
AT GINGER SOFT INDIA PVT. LTD. 573, 1ST FLOOR, 28 MAIN KORAMANGALA, BANGALORE.
BUT TILL TO-DAY (29.11.2011), I HAVE NOT GOT MY REPLACEMENT MOBILE SET OR ANY
REPLY FROM YOUR END.
IF ANY QUERY, PLEASE CALL ME TO MY PHONE NO.07278318564 OR 08981885048.
I AM EXPECTING AGAIN A POSITIVE REPLY FROM YOUR END.
REGARDS,
SUNIL PASWAN
From: mGinger Support
To: SUNIL PASWAN
Sent: Monday, 7 November 10:59 PM
Subject: RE:
Hi,
Sorry for the inconvenience.
We’ll make sure that your product is replaced once we receive from your End.
Please keep the defective product handy and give it our courier guy.
I just wish to inform you that products damaged while being used, do not qualify for refund or replacement.
Please feel free to mail us back if you have any further issues/concerns.
Regards,
mGinger Support Team
From: SUNIL PASWAN [mailto: [email protected]]
Sent: 08 November 09:03
To: mGinger Support
Subject:
YOU HAVE SUPPLIED A IMOBILE 2205 DUAL SIM PHONE VIDE ORDER NO.110254
THROUGH ARAMEX COURIER SHIPMENT NO.6208227561 TO SUNIL PASWAN, 39B,
BELTALA ROAD, NEAR KISHORE SANGHA CLUB, KOLKATA-700 020 AFTER
RECEIVING THE AMOUNT BY CASH RS.1049/- (RUPEES ONE THOUSAND FORTY
NINE ONLY) THROUGH ARAMEX COURIER.
BUT WHEN I START MY MOBILE PHONE, THE IMOBILE PHONE IS TOTALLY
DEFECTIVE AND NOT WORKING AND I HAVE ALREADY INFORMED YOU EARLIER
THROUGH LOGIN NAME: RAJWAN ACCOUNT: MGINGER
IT IS YOUR DUTY AND RESPONSIBILITY TO SOLVE THIS PROBLEM AT THE EARLIEST.
PLEASE LET ME INFORM THAT ANY OF YOUR CUSTOMER SERVICE AVAILABLE IN
KOLKATA, IF NOT, PLEASE SEND YOUR REPRESENTATIVE TO COLLECT MY PHONE
AND ARRANGE TO SUPPLY NEW IMOBILE 2205 DUAL SIM PHONE AS EARLY AS POSSIBLE.
IF ANY QUERY, PLEASE CALL ME TO MY PHONE NO.07278318564 OR 08981885048.
I AM EXPECTING A POSITIVE REPLY FROM YOUR END.
SUNIL PASWAN
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