I have lodged my complaint to M/s Godrej co. 9 times during last seven months but complaint is still unresloved. Latest complaint no. is 871910
Fuse of my Microwave oven, Model No. GMG 17E07WHGX, purchased on 8th Mar'09, has blown 9 times in last seven months. In Feb'10 & Mar'10 they have kept my oven at their service centre for more than a month but the problem was unresolved. Finally they put a fuse of higher amperage so that it stops from blowing without my knowledge. The oven worked all right till Aug'10.
In Aug my oven fuse was blown again. This time difference was that it was totally black and melted inside the chamber earlier cases only fuse wire was broken. I wanted to investigate the problem by the company official. Since then I many times contacted Area incharge of Godrej but he did not meet me even after giving appointments. I have raised the matter with their Delhi office. they thrice told me that their area service incharge will contact me to investigate the matter. But till date he has not met me
I feel that unfair mean were used by putting the high ampere fuse to rectify the defect. Becasuse of this PCB has blown. This was confirmed to me by the owner of the Agra Godrej service centre. I put this to information to Area service inchagre and also delhi office. But no one is coming to resolve the complaint.
This means they are accepting the cheating done by them.
0 comments