Dear Sir/Madam
I want to draw your attention regarding the most irresponsible & unethical conduct done by Godrej local dealer i.e. Utiliy Engineers S.C.O 310, Sector 35 B Chandigarh (Phone 0172-2607599). I booked ac and refrigerator in Coolex Exhibition at Himachal Bhawan, Sector 28 Chandigarh where all the AC and Refigerator of all the companies were displayed. I was assured that Godrej is the oldest and reliable Indian brand with quality and service and we will provide you free assured gift i.e. induction stove and JMG and free stabilizer and free installation of window ac. I purchased the Refrigerator and window AC of your brand on 7th April. Window ac is not installed yet as claimed by the dealer for free installation within 24 hours. Immediately it was intimated to your customer care on 8th April and 9th April. No action had been taken yet, window ac is not installed yet (till 10.04. 7.10PM).
Other unethical practice by your Godrej dealer Utiliy Engineers S.C.O 310, Sector 35 B Chandigarh (Phone 0172-2607599).is following
1. The mrp (price) written on carton of window ac model WAC GWC14G is scratched, it is not readable. Tampering done with the mrp written to fool the customer.
2. The free gift given with window ac i.e Maharaja JMG is also included in the bill no 75 dated 7.04.2012 of amount Rs. 888 12.50 vat.and for stabilizer Rs.1333 12.5% VAT. I surprised to see the bill of free items. Are we dumb people.
3. The free gift given with refrigerator i.e Bajaj induction Stove is also included in the bill no 75 dated 7.04.2012 of amount Rs. 888 12.50 vat. I surprised to see the bill of free items. I am notifying about the loot of the Godrej Company dealer on the name of free gifts with the purchase.
4. The smartness of your dealer reflects that at the time of delivery of the product at home, his man taken the original bill and asked to take from the showroom on the next day. But I was lucky that I scanned the bill.
This is most unfortunate & not expected from the company like Godrej & it will certainly not justified the kind of after sales service provided by the company.
Hence, I seek your intervention in this regard to resolve the issue & request you to instruct local dealer to refund the extra money on the name of free gifts he had taken from us. Scanned bill is attached.
With regards
Tapan Singh
#50, Hallomajra
Chandigarh 160002
Cell no 99159-85854
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