From: Prabir Chatterjee
To: Rohit Raj
Cc: Uday ; cckolkata ; [email protected]; [email protected]; [email protected]; ctsashi ; rajan
Sent: Mon, 14 June 5:33:47 PM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
Dear Sir,
We're being harrassed by Godrej CUSTOMER SERVICE .Our Refrigerator is not at all working and they are not providing the customer service THOUGH THE REFRIGERATOR IS UNDER WARRANTY.
THEY ARE INTENTIONALLY TRYING TO KILL THE TIME SO THAT IT GOES OUT OF THE WARRANTY. WE'RE FACING ACUTE PROBLEM OWING TO NON FUNCTIONING REFRIGERATOR.
Regards
P K Chatterjee
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From: Prabir Chatterjee
To: Rohit Raj
Cc: Uday ; cckolkata ; [email protected]; [email protected]; [email protected]; ctsashi ; rajan
Sent: Fri, 11 June 11:42:42 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
Dear Sir,
In connection with our previous mail we would like to let you know that neither we received any mail nor received any phone call from your end THOUGH THE REFRIGERATOR IS UNDER WARRANTY AND IS NOT WORKING BEACUSE OF YOUR INTENTIONAL HARRASMENT IN SERVICING.
Awaiting your cordial assistance.
Regards
Prabir Kr. Chatterjee
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From: Prabir Chatterjee
To: Rohit Raj
Cc: Uday ; cckolkata ; [email protected]; [email protected]; [email protected]; ctsashi ; rajan
Sent: Tue, 8 June 11:40:48 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
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From: Prabir Chatterjee
To: Rohit Raj
Cc: Uday ; cckolkata ; [email protected]; [email protected]; [email protected]; ctsashi ; rajan
Sent: Tue, 8 June 9:38:03 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
Dear Sir,
This is to inform you that inspite of several reminder and request you have not yet provided the service though the Refrigerator is under warranty. I'm really astonished that being one of the leading manufacturer of consumer durables HOW COULD YOUR FRANCHISE CHARGE THE DOUBLE COST OF THE SPARES THAN THE COST AVAILABLE IN MARKET AND AVAILABLE for the repairer IN YOUR OFFICE IN SALT LAKE .
Timer is available at Rs.400 - Rs.450.00 inspite of that you are charging Rs.800.00
IT IS MOST EMBARRASSING THAT HOW YOUR FRANCHISE IS TAKING THE DOUBLE AMT.OF SPARE PARTS RATE.
Awaiting your reply in this regard.
PKC
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From: Prabir Chatterjee
To: Rohit Raj
Cc: Uday ; cckolkata ; [email protected]; [email protected]; [email protected]; ctsashi ; rajan
Sent: Mon, 31 May 9:31:11 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
Dear Sir,
As per telecon had with you where you clearly mentioned that you will allow 40% discount on spares apart from service charges which already waived.
Rs.800 Rs.125.00 = Rs.925.00 less 40% (Rs.925.00 - Rs.370.00) = Rs.555.00
Total amount to be paid Rs.555.00
If you consider (THOUGH I REQUESTED FOR 50% LESS ON SPARES APART FROM SERVICE CHARGES) then you can send by today otherwise from tomorrow we'll not be available for four days.
Regards
Prabir Kr. Chatterjee
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From: Rohit Raj
To: Prabir Chatterjee
Cc: Uday ; cckolkata ; [email protected]; [email protected]; [email protected]; ctsashi ; rajan
Sent: Thu, 27 May 3:52:55 PM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
Dear Sir
As per our tel-con, we are offering you the discount of Rs 525/- on your actual estimate.
Estimate is 1275/- (350/- service charge, 800/- timer, 125/- for evap pan)
You have to pay only Rs 750/- (service charged waived off & 150/- discount on the spares)
Pls approve the estimate.
Regards
Rohit Raj
9836177226
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From: Prabir Chatterjee
To: cckolkata ; [email protected]
Cc: [email protected]; Rohit Raj ; Uday ; [email protected]; ctsashi ; rajan
Sent: Fri, 28 May 11:31:29 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
Dear Sir,
This has reference to the discussion undersigned had with your Mr. Rohit Raj yesterday over phone regarding the expenses. He told me that SERVICE CHARGES WILL NOT BE TAKEN AS A SPECIAL CASE AND FOR THE BALANCE AMOUNT OF PARTS 40% DISCOUNT WILL BE ALLOWED ON THAT . SO THE AMOUNT BECOMES
Rs.800 Rs.125.00 = Rs.925.00 less 40% (Rs.925.00 - Rs.370.00) = Rs.555.00
I requested 50% discount at least on the Parts and not to charge any amount as service charge.
Today Your technician telephoned and told me I'll have to pay Rs. 750.00 WHY THE AMOUNT WILL DIFFER FROM THE AMOUNT TOLD OVER TELEPHONE AND THE SERVICE TECHNICIAN.
Please do the needful at the earliest possible AND ENSURE THAT IT IS PROPERLY DONE BY A SKILLED TECHNICIAN..
Regards
Prabir Kr. Chatterjee
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From: Prabir Chatterjee
To: cckolkata ; [email protected]
Cc: [email protected]; Rohit Raj ; Uday ; [email protected]; ctsashi ; rajan
Sent: Thu, 27 May 11:40:26 AM
Subject: Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
Dear Sir,
In response to your mail I would like to let you know that DO NOT DEVIATE FROM THE ORIGINAL POINT OF VIEW.
First and Foremost: It was earlier mentioned that on that day your technician came without prior information though it was requested you at the time of lodging complaint to inform over phone before coming for inspection.
Secondly: When your technician came in evening neither me nor my wife was in house. However your person inspected the refrigerator during that time my wife came house and telephoned me and I personally talked to that person HE HIMSELF DECLARED OVER PHONE THAT HE HAD NOT CARRIED OUT ANY WORK, ONLY INSPECTED.
Last but not least: As your technician declared that he did not do any work SO THE CLAIM OF PAYMENT OF SERVICE CHARGE DOESN'T ARISE. Not only that he did not want also any amount. I DO HAVE DOUBT THAT WHEATHER HE IDENTIFIED THE ORIGINAL FAULT OR NOT BECAUSE AT THE TIME OF INSTALLATION HE IMPROPERLY INSTALLED FOR WHICH WE'RE SUFFERING.
Thanking youand awaiting cordial assistance
Regards
Prabir Kr. Chatterjee
Uday wrote:
>
> Dear Mr Prabir Kr. Chatterjee,
>
> As per Rai cooling you have refused to pay service charge as well as Parts charge, Please talk with Mr Iqbal -9748493732 and give your confirmation they are ready to provide service you.
>
> Regards//Uday
>
> Prabir Chatterjee wrote:
>> Dear Sir,
>> This is to inform you that 6 days are going to over but neither any mail nor any phone call received by me from your end as a proof of customer friendly service. OWING TO YOUR ULTIMATE NEGLIGENCE IN CUSTOMER SERVICE THE REFRIGERATOR IS NOT WORKING IN PERFECT MANNER. AS A RESULT WE'RE FACING ACUTE PROBLEM FOR WHICH YOU'RE SOLELY RESPONSIBLE.
>> We're facing problem as your skilled / unskilled person installed the parts improperly (Copies of RAI cooling signed by your D Sardar lying with us) in this case inspite of helping you are harrasing us in a very badly manner.
>> Should we expect customer service with a smile or not
>> Regards
>> Prabir Kr. Chatterjee
>>
>> &&&&&&&&&&&&&&&&&&&&&&&&
>> *From:* Prabir Chatterjee
>> *To:* cckolkata ; [email protected]
>> *Cc:* [email protected]; Rohit Raj ; Uday ; [email protected]; ctsashi ; rajan
>> *Sent:* Thu, 20 May 10:07:14 PM
>> *Subject:* Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
>>
>> Dear Sir,
>> In connection with the mail someone telephoned me in my cell no: 9831168149 on 18.05.2010 at 16:22 from telephone no: 24532227 and declared him as an executive of RAI Cooling he also told me that he will personally take care with the SERVICE IN CHARGE of GODREJ and will response within a hour BUT TODAY 20.05.2010 AT 22:06 AND TILL NOW NEITHER ANY ONE CALLED NOR SENT ANY MAIL.
>> GREAT CUSTOMER SERVICE
>> Regards
>> Prabir Chatterjee
>> &&&&&&&&&&&&&&&&&&&&&&&&
>> *From:* Prabir Chatterjee
>> *To:* cckolkata ; [email protected]
>> *Cc:* [email protected]; Rohit Raj ; Uday ; [email protected]; ctsashi ; rajan
>> *Sent:* Tue, 18 May 12:06:15 PM
>> *Subject:* Re: Mr. P.K. Chatterjee, Kolkata-150 : Pending Rfgr complaint - Most Urgent]
>>
>> Dear Sir,
>>
>> In response to your mail I would like to let you know that the person whom you sent
>>
>> for servicing I do have doubt wheather he can find out the real problem because
>> that very person checked at the time of installation and installed E/pan which has
>> * burnt because of improper setting done by him.* **
>> **
>> In refrigerator only the compressor light is on and neither power nor defrost is on *then how he has identified that problem* **
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