POOR SERVICE/ RESPONSE BY IFB SERVICE STAFF; I am Serving Army Officer based at Chandigarh and I am having 5Kg Digital Washing machine since 13 Mar which is still under warranty period. I had regitered a complaint with IFB through the 24 h telephone service on 13 Aug 09 for my washing machine which was not functioning vide complaint no 3374508. However, there was no response from the staff inspite of myself personally speaking to staff at Manimajra centre/Chandigarh a no of times. Thereafter one pers turned up on 18 Aug 09, he checked the machine and told that the digital panel has to be replaced and he will come next day to replace the same. next day nobody turned up and then on 20 Aug 09 two pers came in the afternoon and checked the machine, incidentally machine started operating and they said that machine is functional. I told them that it was not func till today, and your Engr had also checked it day before yesterday. But since the machine was operating i signed the form. Very same evening when i put the clothes inside and try to operate, the machine did not func again, then I found out that as soon as clothes were put inside and the Wt increased the machine stop functioning, before also i had told the service Engr to check thoroughly but they just did not heed to it. It has been more than a week and all claims of IFB of 24h service are wrong. I will request you to instruct IFB to get the machine repaired at the earliest.
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