I have purchase a Refrigerator Model no. GFE 25 BZ SHELL WINE (2E4VSW) from Asha & Co. Civil lines Allahabad vide Doc No. CLR/02876 on dated 16/11. With trust.
In this above reference I stated that the above said Refrigerator had not worked properly (like not proper cooling & not ice freezing etc) sinc its installation (dt 3rd april'2009). I had lodged many complaints (which details are given below) to customer care center. The servicemen/technicians repair it like 8 - 10 times but repeatedly same problem occurs. Now the I/c of godrej service center allahabad had collect said refrigerator to their service center (on dt. 16-Dec'2009). After checking & inspection they told me that this refrigerator is can not repaired because it has manufacturing defect. They send this report to I/c (Mr. Pramod) Regional Godrej Service Center lucknow for Replacement with new. In conversation on telephone m/o January'10 Mr. Pramod (I/c Of Regional Godrej Service Center lucknow) told me that they replaced it up to 15th feb'2010 but they could'nt it. After one week (22nd feb'2010) he said that he will distribute it within one week before holi festival (01-03) then he repated same answer up to 15th march'2010. On 15th mar'2010 he (mr. Pramod) informed me on telephone that new refrigerator is send today by transport it will reached to you within three days. but I have not received it till today (31st march'2010). I asked him (mr. Pramod I/c Of Regional Godrej Service Center lucknow) several times on telphone but he didn't give any satisfactory answer about replacemet of my refrigerator. He give only one answer "I will do it shortely" all times.
I am facing to much problem without refrigerator in this summer season. there is four months had gone but no any action is taken by Godrej Customer care center or Godrej company for deleay.
The details of complaints:-
Sr. Call No. 758520 dated 07/04
Sr. Call No. 759291 dated 10/04
Sr. Call No. 779692 dated 29/06
Sr. Call No. 788141 dated 08/08
Sr. Call No. 806759 dated 07/11
Sr. Call No. 807606 dated 12/11
Sr. Call No. 813094 dated 13/12
E-mail dt. 17/08, dt 12/11, dt. 13/11 & dt 31/03
lodged Several time On Line complaint.
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