Dear Sir,
>
>After read your reply, I felt very much shame on GODREJ COMPANY & on its Management. Now I again want to inform you that problem of cockroaches is from 6 to 10 months earlier but i can't judge myself that from where cockroaches getting (It's chance to develop more & more insects in the body of FRIDGE to get some months), when i actually understand problem that its a GODREJ MANUFACTURING DEFECT then i compliant to your customer care in the month of november.
>
>The cabinet which is sent by u is not first quality cabinet (we found that it's either B grade or poor quality cabinet because there is so many scratches inside the cabinet) that's why we didn't accept the cabinet replacement.
>
You sent only Cabinet but there is same CROKROJ PROBLEM also in the DOOR of GODREJ FRIDGE.
>I am 100% absolutly sure that it is a GODREJ COMPANY MANUFACTURING DEFECT.
>
>So I again & again request you to replace my GODREJ MADE COCKROACHE MACHINE (FRIDGE) and try to avoid any LEGAL ACTION from myside (including Local Govt. Health Department, Consumer Court, Newspapers & also in MEDIA ) & also avoid HEATH RELATED PROBLEM to me and my family.
>regards,
>
>Vinod Modi
>
>
>On Wed, 30 Dec 11:03:24 0530 wrote
>>Dear Mr Modi,
>>
>>We extremely regret for the inconvenience caused.
>>
>>As mentioned in your mail, it is very much clear that there is no COOLING
>>RELATED PROBLEM in your refrigerator. Problem which you are facing is of
>>insects (like cockroaches) which are getting collected inside it.
>>
>>As per the records purchase date of the refrigerator is 22/01 and the
>>first complaint of insects problem from your side is only after 11months
>>i.e. in 13/11 via complaint no 530054, hence it is very clear that the
>>unit had NO PROBLEM for almost a year and at this point if insects are found
>>inside the unit, we cannot say that there is defect in the refrigerator.
>>
>>To resolve your problem we as a special case would replace the CABINET IN
>>FREE OF COST basis and this has been earlier discussed with you, but when
>>our technician was there at your place with the cabinet you had NOT ALLOWED
>>him to do the job.
>>
>>Kindly requesting you to allow us to replace the cabinet and resolve the
>>problem.
>>
>>Awaiting your reply.
>>
>>Regards,
>>Vijay Bonagiri
>>Sr Executive
>>Appliance Service
>>Godrej & Boyce Mfg Co. Ltd
>>Mumbai Branch
>>
>>
>>We would like to inform that the
>>> &&-- Original Message &&--
>>> Subject: Mr. Vinod Modl, Bhiwandi, Mumbai, Refrigerator
>>> Resent-Date: Tue, 29 Dec 19:42:49 0530
>>> Resent-From:
>>> Date: 29 Dec 14:06:34 -0000
>>> From: Vinod Modi
>>> To:
>>> CC:
>>>
>>> Dear sir,
>>>
>>> I had purchased a Godrel Single Door Freez from Vasani Electronocs,
>>> Bhiwandi. I want to inform you that Freez that i had bought in not only
>>> a Godrej made Freez but it also a CROKREJ PRODUCTION MACHINE that
>>> manufactured by GODREJ COMPANY.
>>> I further want to inform you that i made complaint to customer care many
>>> times & twicely company service man visited my home.
>>> On the Ist complaint your service man cleanup more than 500 Hundred
>>> CROKREJ from My GODREJ FREZZE that why i m saying that it is not meerly
>>> a FREEZbut it a CROKROJ MACHINE MADE BY GODREJ COMPANY.
>>>
>>> Further i want to inform that my family may be suffer any HEALTH RELATED
>>> PROBLEM anytimedue to use of this CROKROJ MACHINE (Best quality
>>> FREEZ IN THE Language of GODREJ COMPANY) and for this Health related
>>> problem to me& my family if occur in future than GODREJ COMPANY &
>>> its management will be responsiblebecause icomplained so many time
>>> butGODREJ COMPANYnot yet ready for complete replacementofmy CROKROJ
>>> MODEL FREEZEmade byGODREJ COMPANY. I am giving you some earlier
>>> complain no for your ready reference. I st Complain No. 530054 Dated
>>> Nov. 2 nd Complain No. 539474 Dated 27-11. 3rd Complain
>>> No. 543878 dated 5-12.
>>>
>>> so, I requestto all of you to replace my GODREJ FREEZ as early as
>>> possible & behealpful me in this serious critical case.
>>>
>>> Thanks to all ofyou.
>>>
>>> VINOD MODI.
>>> Flat no. 603, Building No. A-10,
>>> Mansarovar,
>>> BHIWANDI.
>>> Mobile No. 9822896721
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