This is to bring to your notice that I, being a Haier refrigerator customer, had some problems with the cooling of my fridge. This fridge was bought only a month back. Immediately, I contacted the Haier Delhi office (with the phone no. 011-25595922) and registered a complaint (with reference id DEL 104260152).
The following day, the technician came at my place and diagnosed the problem as a faulty compressor. He told me the next day, the company would send the repair persons, with the new compressor, at my place. Since then, its been a harrowing ordeal. No person has ever come with any repair solution.
Twice the same customer care has been reminded to do the job, but to no avail. They have never provided any satisfying answers as to why there is a delay, even if there should be one at the first place.
Yesterday morning, I called up the Delhi office services chief, Mr. Vipin Mehta and told me of my plight. He assured me that the repair job would be done within 2 days (which have already passed counting yesterday). AS EXPECTED, no repair persons at my door.
Its been a disgusting experience with Haier India, for me. A sorry of state affairs exists in their offices. I am sure I would specifically prevent my friends and family from buying any Haier products in the future.
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