From, B.V. Gopal, H.No: 1-9-485/2, Plot No: 8, Lalitha Nagar, Jamai Osmania, HYDERABAD, PIN 500044.
Moblie No: 8008498594.
Invoice No ORA100012682, dated 29.04.
Order No 0GA100012974, dated 20.04.
Loc Id: A, Activity: TELESALES.
Membership No: ITBC10303518, Source: R_PRO1
I had purchsed Mobile Phone throughTelesales as furnished above, I received the parcel yersterday i.e. 04.05.2010 through courier and on opening the parcel I found the the Mobile phone Box was damaged and the seal of one side was torn furthur I had to open because I took the parcel in sealed condition, (and the delivery boy refused to open the parcel bofore him) I was satisfied with the internal physical conditions and opened furthur and operated the phone by putting my sim and activated the piece every thing was ok whereas the camera of the phone was not working The display gives a Alert which states that the external camera was not connected, I became desperated and contacted SAMSUNG over Toll Free No 1800110011, they informed to make a complaint to you.
This Item (S2535) was priced at Rs 14498.55 Rs OP&H charges Rs 499 amounting to Rs 14998.00 Where as it is prices as Rs 12400 inclusive of all tax, I was over charged by Rs. 2098. I was prompted on phone while taking order that it was given to me at a concessional price i.e. the rate was itself Rs. 19000 which was given at a concessional price of Rs. 14498. along with some gifts.
So in this regard I request to refund me the balance amount of Rs. 2098 along with persuing my complaint of improper working of the piece.
Kindly persue and render necessary help.
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