SERVICE CHARGE HIKED BY 43.92% WITH IN 14 DAY'S OF CONFIRMATION OF SERVICING FROM THE CUSTOMER
SUBJECT MATTER: I had given my handycam "DCR DVD808E E35" for servicing in sony's authorised service centre under job No. J20585225
at NEOSA ELECTRONICS PVT.LTD, 158, S.P. MUKHERJEE ROAD, KOLKATA-26 ON 11/07 for it's reported problem in lens associated with DVD, I was informed on 14/07 over telephone that it's servicing charge would be Rs.4159 and i should be made an upfront payment of Rs.2000 to continue the process of servicing. When i contacted them physically on 28/07 they told me that your servicing charge has increased to Rs, 5986 and you will have to pay Rs.3000 in advance instead of Rs.2000 which was promised by them earlier.
My simple question specifically to "SONY INDIA PVT LTD" and it's authorized servicing agent M/S "NEOSA ELECTRONICS PVT LTD" is that, how the servicing charge can increase by a whooping 43.92% (Rs.5986=Rs.4159) with in 14 day's. So far my knowledge as concern it's clearly a case of cheating and needed stringent action from the platform such as yours.
Thanking you,
Ph NO. of NEOSA ELECT PVT.LTD:033-40159515/40159525
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