Samsung Washing Machine
Poor and Lethergic apporach of Samsung Custoemr Care

I had purchased as Samsung Fully Automatic Washing Machine which got some problem with the body part. I have logged a complaint regarding this on 14 July'12 with the reference number 8426980092 which was attended by an engineer who noted down the exact Model Number and other details and committed to return back with the new Body part and will replace against some cost. After that date i have called up the customer care 4 times (on 19Jul, 21Jul, 28 Jul.) but got only the assurance that some body will call me and will visit me to resolve the issue. But to my surprise, the commitment from all the representatives of such a big brand product company got failed every time. In this tenure there was no alternate or standby machine was provided to me and i have to get my clothes washed from outside. You tell me who will compensate my expenses which i am paying to the outside people for washing my clothes.

Now, when i called again to your customer care today after almost 18 days of my first complaint, i again got the reply that somebody will call me and will get back to me with the resolution. On my insist to provide me a resolution then and there they replied me that the body part of the machine is not available in the company and bluntly said they cannot to resolve it.

I am also facing the issue on my Samsung Refrigerator which met some defect every year and i have to spent money on it to get it repaired and now not working since last 1 year which is leading to loose my trust from the Samsung Products completely. I was planning to get the issue of my fridge also after resolution of my washing machine problem but now i think it will be useless to deal with such a irresponsible behavior of your company.

However, i am failed to understand that if the company is manufacturing a product and is unable to provide the after sales service, none of the company could survive with such a pathetic service level.

I used to be a brand builder among my known for Samsung. I always choose Samsung as a preferred product in all streams. But after such a bad experience I will never buy a Samsung Product and will never recommend the product to anybody.

I am writing this to you expecting a proper resolution to my problem and hope my brand loyalty would remain with Samsung only after your resolution.

Waiting for an early revert...

Thanks

Shashank Gupta

(M) 919958003369