I have IFB washing machine modelt2900 Dx. Taken AMC rs.2300/- for year 09, expired on 6th july 09, and issued renewed bypaying rs 2100/-. The problem since july is machine vibrates/ jumps/ shifts by almost one feet from its orginal place, each time machine operated. Each time new service engineers comes and do some routine things and problem persists.
No accounting procedure of parts drwan from IFB stores and its usage at actual customer place!!
After taking cheque of Rs.2100/- from my home, by brach in Banglore, in the last three months i am NOT getting ICR number (AMC contract Number) as such not getting complaint attended/ resolved. The branch has a land line and never asnwers customer calls. Looks like land line they have is only for their own outgoing calls. IFB has a call centre and all comaplints to call centre get diveretd to branch, in my case in Banaglore. Branch do not respond.
It is one of the poorest managed customer care in domestic appliance industry in my over 34 years of industrial experience havingmaanged large industrial set up/s. No senior manageemnt in IFB really bother what is happening on AMC front. I have no choice except to drag them to consumer court or gorget it as bad experience.
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