Tuesday, June 03
Dear Sir,
Serious Complaint on IFB Washing Machine
I would like to lodge a complaint with the following facts:
1. I had purchased the IFB fully automatic washing machine T2900DX from Spencer Plaza, 769, Anna Salai, Chennai 600 002, vide their invoice No. 4975 dated 10th February 1995.
2. The washing machine was working satisfactorily for so many years since its purchase and had never given me any major problem.
3. On the advice of IFB service engineers from time to time, I entered into an annual maintenance contract (hereinafter called AMC) with IFB, contract AMC No 001898 dated 16th June for a period of one year upto 15th June.
4. After entering into the AMC in June there have been not less than fifteen or more complaints with machine not working in one way or the other. During this period from June till date, every time an engineer would come and inspect the machine and advice replacing a part. This has resulted in replacing the drum, motor, valve and other major parts. I have today only the washing machine outer cover remaining with literally all original parts of the machine replaced by defective and sub standard parts.
5. Since the IFB machine was been literally rendered hopeless for any operation by the so called service engineers, who to my surprise, include even some little boys whose age may be only around 12 or 15. Some of these boys who lacked the basic training even have damaged the rubber lining of the drum with a hole, while attempting to fix the rubber with the outer case. All the original parts have been replaced and none of the parts seem to work well and the machine shows its inefficiency after a couple of days of its rendering the service.
6. I have therefore made up my mind to lodge this complaint and would appreciate a compensation for the machine which was working so well for so many years till 2004. I only hope in this country there are some good consumer caring agencies like your esteemed organsiation who can come to our rescue. I have so far been managing with the machine for the past 4 years.
7. My last complaint a couple of weeks ago was that the IFB machine was leaking and there was water all round the place. No one ever seemed to answer my call, inspite of my religious calls (almost 5 calls a day), when I had to literally shout for them to act. Even after this there was no communication or updates on the spare parts and all of a sudden they show up today the 3rd June to again look at the machine. I am tired of these service engineers and have therefore decided to call it a day with IFB.
8. MY HUMBLE AND SINCERE REQUEST TO CONSUMERS AT LARGE IS NEVER EVER THINK OF BUYING A IFB WASHING MACHINE IN YOUR LIFE..YOU WILL BE RUINED
9. IFB service team and the managers running the show are totally indifferent to any complaint lodged and the standard reply is that there are no spares.
10. If IFB cannot maintain spares in their stores, why then they are entering into any AMC contract with the customer? I have never heard of IFB coming up readily with any spare and the standard reply is the spare is out of stock.
11. I sincerely feel that IFB should close down their shop immediately and I would request your forwarding this mail to the concerned authorities. I am sure many customers are suffering like this wondering what to do.
12. Please do let me know if I can take this up with any other higher authorities for immediate resolution, if you are not able to handle it for any reason.
13. Please reply to my email [email protected]
Thanking you,
Yours faithfully,
K.S. Ramachandran
Residence: "Amritha", 2nd Floor, E58A, 21st Cross Street, Besant Nagar, Chennai 600 090, India. Res Tel: 044-2446 8896 / 044-2446 1790; Mobile: 98410-71388; Email: [email protected]; [email protected];
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