Complaint No 1638 & 1701 dated 10/Sep 15/Oct respectively with Khyber Airconditioning Co, Ghaziabad for the Hitachi Airconditioner.
We initially lodged a complaint (No 1638) on 10/Sep for no cooling in our Hitachi airconditioner. Franchisee told us that the compressor was replaced again and also chrged us for filling gas in the machine. The machine was installed back on 30/Sep at our residence.
The cooling was not adequate and we lodged another complaint (No 1701) on 15/Oct. Engineer came and advised that the machine was alright as per his assessment. We did not agree and reinforced that the cooling wasn't enough. The engineer then promised to send a senior engineer. No one has turned up since.
This complete lack of response and very discouraging.
P K Jain
Mobile: 98100 75190
Residence: I Floor, C-29, Chander Nagar, Ghaziabad, UP - 201011.