Inconsumercomplaints.com » Electronics and household app. » Review / complaint: HITACHI SPLIT AC - Very very poor installation | News #263781

HITACHI SPLIT AC
Very very poor installation

Extra POOR INSTALLATION of Hitachi Split AC

Even till 10.05.11 (by 2.15 AM-Nightm while I could not sleep due to hot whether and AC could not be started because of IMPROPER INSTALLATIONS

Ms Evangelina,

While it was nice to hear from you today, but your mail by mistake is saying date today and same time saying 06.05.11, while today it is 04.05.11 only.

I must inform you that even after your instructions, your DEMO person ONLY (no installation team member yet) Mr. Rakesh Saha, M: 9311118198 called me and came to me ONLY to get convinced about the SHORTCOMINGS in installations (Only 100 mm (4") gap left backside of ODU instead of min. 150 mm (6"), black colour thick insulation tape cut by so called poorest auth. agent of yours (already informed you many times over mail0 and moreover he said as I am a DeMO person, so I am not going to come again and Installation person is needed. He also confirmed that charges for ins. is Rs. 1550 only instead of Rs. 1650.00 (So refund to banta hi hai)...

So why NOT YOU give instruction to Installation person to come with R-22 gas, copper tubings, welding set, Black insulation Tubings etc.

Why DEMO persons ONLY are calling when they themselves have admitted (Earlier Mr.

Rajesh, M: 7428901533 had come only to understand the problem, then not attending as he may not be from Installation team.

In my opinion, Hitachi is delaying because you gave contract to Sidhi Vinayak at a very very reduced rate (to earn profit) and they sent untrained person (As they normally send) and so resulted in IMPROPER installation and as Hitachi directly has not done installation (while your so called auth. sales agent SARGAM (Mr Saurabh) promised me that he shall send ONLY Hitachi person and no auth. agent. (A lie) to get grab of underground money-may be...

So you must send proper Instl. senior (Age-wise and experience-wise) as they are not at all listening. Well you please tell me the name of the person whom you plan to send (must be SENIOR AND EXPERIENCED from Hitachi inst. team directly) after making a call at 9910827111.

or you prefer to let delhi people call me for demo while my Ins. has not yet completed.

And you have not yet confirmed my refunds...,

extended warranty (to start from the date oof final demo after proper Installation). Pl. tell me how many times do I have to ask you. Thuis is my right and even you must compensate to me for mental agony I am facing. this is too much as your own person at Kirti Nagar Mr. Shri Kant told a blind lie to his DEMO team member Rakesh Saha, M: 9311118198 to give demo only (when he does not know).

Either your instructions are not clear or Delhi people are passing buck...

Will you do all my resolutions one by one at your end...

Thanks

RK Aggarwal

Chartered Engineer (Customs)

M: 9910827111

--

I had come to get all explanations from Sh. R.K Aggarwal, even when he said that AC is NOT properly installed. But I asked him to come as my boss Shri Kant told

but Rakesh Saha, Engineer, M: 9311118198

On 04.05.11:-

Engelina called from HO: 7930414776

Rakesh Saha, Engineer, M: 9311118198

Area Sales Manager: Shiv Kumar

Ph.: 9311113194-Joshi-Supervisor-50

&&&&-

On 03.05.1959

To

Ms Evangelina. (most urgent)

Ph.: 079-30414776

Hitachi Home & Life Solutions (India) Ltd

D/ Madam,

Inspite of your feeling concern & sincere aplogies, nobody have contacted me even TODAY, which implies ONLy one thing that Hitachi is not interested to kearn from mistakes. You can well understand how we are sleeping in this humid atmosphere, without the AC installed properly. This is really a tamasha going on at Hitachi that such a senior person is only writing mails and Delhi Area Service Manager is not even having coyrtesy to call me at my M: 9910827111, 011-25285532 (RK Aggarwal) and RESOLVE immediately.

On 02.05.11

Pl. note I have not yet start using my AC before proper Installation and DEMO.

Pl. explain:-

>, . Why you are also not committing on when you want to resolve about date & time of sending person?

>. Pl. note that my guarantee will start ONLY when the unit is properly installed and Installation instructions PROPERLY given and DEMO given by Demo team.

> Why using vague & general terms that you have talked to Area Service Manager at Delhi. Can't he fix up a date and resolve by sending senior & experienced persons IMMEDIATELY. What is the fun of buying me the AC On 16.04.11?

>> Pl. note that whosoever comes, must come with copper tubes around 4" to 6" (free of cost) which is falling short because of improper making of holes and poor knowledge (untrained auth. agent). This will be reqd. as now the AC has to be moved ahead (At least 6" from back wall). Now it is around 4" only.

> Further black colour insulation tubes has to be brought as your so called agent cut it off from inside unit, as already explained.

> Gas HAS to be checked and in case found short has to be filled and measured in MY PRESENCE. NO over DOSING no short, as in 2Ton AC-marked. (As they did not do nitrogen purging).

>. Also explain who shall refund my extra payment paid (Actually Rs. 1650.00) instead of Rs.1500 or 1550 as per talk with Mr ISHIT. I have a receipt of Hitachi Auth. agent for Rs. 1650.00

> Also explain who shall pay my interest 24% pm on the investment (Rs. 43000.00 Rs. 3000 on stabiliser (totalling Rs. 46000/-), which I made for this season to enjoy cool air, but Hitachi is planning and just talking to the Area sales Manager and to my surprise HIS Phone call has not come to me TODAY on 02.05.11 till this time (8:27PM), While you claim to have talked to him.

>. Pl. ask Area Sales Manager to send VERY MUCH experienced persons with all toolings, gas, copper tubings, insulation black pipes etc. after taking to me at 9910827111 (Rishi Kumar Aggarwal) immediately without any delay.

>> Pl. also explain that digital display is there or not on your follow me 2 ton ac (on indoor unit).

Awaiting your reply one by one.

Thanks.

Regards

RK Aggarwal

Address:

49, Balbinder Apartments, Mayur Bagh CGHS,

Near DDA Sports Complex, A-6, Paschim Vihar, New Delhi-110063

Ph.: M: 9910827111, 011-25285532

Dear Sir,

Thank you for writing back to us.

Please accept our sincere apologies at the severe discomfort faced by you. We regret the long unresolved experience and the trouble you are undergoing in following up this matter again and again.

I have already spoken to our Area Service Manager at Delhi and asked him to get the concern resolved on a priority basis.

Sir, we would like to thank you for bringing to our attention about this poor service performance by our Installation team. We really appreciate your contribution to help us in maintaining our high standards. We have taken this feedback positively and moving forward, this would not happen. We will try our best to satisfy our customers.

If you need any further information, you can reach us at our Helpline number 011-35324848 anytime or just reply to this email. Our team of engineers would be glad to help you out.

Warm Regards,

Evangelina.

079-30414776

Hitachi Home & Life Solutions (India) Ltd

&-

On 01.05.11

This IS REALLY very much frustrating, and I want immediate resolution

Some facts:-

1) Very very very poor service provider (by so called Auth. Agent of Hitachi- Sidhi Vinayak Enterprises for installation i.e. incomplete till date...

In my 2 Ton Follow Me Hitachi AC, the insulation Black colour tubing was cut and very very thin insulation tape was fixed on copper tubings in the inside unit, as the cover on hanger was not being fitted properly.

2) In outside unit, the gap from the back wall (on roof top was kept only 4", while minimum, it must be 6").

3) The mechanic of took my remote control screws and other accessories, thimbles etc. with them and then only returned screws of holding remote control back on next day. Why this theft by so called auth. agent.

4) On clearly indicating over phone to Mr Ishit at HO, he told on 23.04.11 that my problems will be resolved next day;. On my REPEATED insistence Mr. Rajesh, M: 7428901533 (Hitachi Service Deptt., 43 Furniture Block, Kirti Nagar, New Delhi-110015) was sent on 24.04.11 and he came only to listen and see my problems and ADMITTED all the faults as seen by him. He told to rectify the same by him on 24.04.11 but till date he never came as his boss mr Ravi asked him to ignore and he is insisting that only very very very poor service provider - so called Auth. Agent of Hitachi- Sidhi Vinayak Enterprises be sent again to rectify the faults. They have over charged (Rs.1650/-) for installation as against Rs.1500/-, so I want refund of balance amount also, if et all. I have already given the bill copy to Mr Rajesh.

Now I want the person from Hitachi come and RESOLVE my issues:-

1) Providing insulation in inside unit by bringing black colour insulation tubes and ensure that cover is fixed over hanger properly told to be from Delhi, as your (Hitachi's very very very poor mechanic had cut the same after fixing and then as he could not put the cover back properly- all of sudden cut the insulation and then put a very thin layer of tape over copper tubes). So this problem MUST be resolved.

2) In otside unit to make backside gap as 6" instead of 4" which is ENTIRELY AGAINST your own guidelines.

3) Purging was done from Nitrogen gas while installtion by so called auth. agent but from R-22 gas only thereby reducing the quantity from my AC. Hitachi should check the reduced qty.

4) To provide Proper demo after testing ALL PARAMETERS and no hotchpotch.

5) My 1 year guarantee must start from the date of resolution and proper demo…, as already .more than 15 DAYS have passed and Hitachi is going lazy, so it is not my fault at all.

The main cause of all problems; The untrained and very very very poor service provider (by so called Auth. Agent of Hitachi- Sidhi Vinayak Enterprises)- I wonder why Hitachi must choose such poor auth. agent. So pl. note that person from Hitachi, Kirti Nagar preferably Mr Rajesh M: 7428901533 be sent and resolve IMMEDIATELY, before I could take consumer complaint- as this is causing me not to start my AC at all and making my money useless. The interest and heavy damage by Hitachi will all have to be recovered besides lodging my genuine complaints at various leading newspapers of India.

But I hope that your service team will realise my genuine PROBLEM and resolve the same in tune with reputation of Hitachi...

Thanks

Rishi Kumar Aggarwal

49, Balbinder Apartments, A-6, Paschim Vihar, New Delhoi-110063

M: 9910827111, 011-25285532

&-

80 - 85

On 24.04.11

Rajesh, M: 7428901533 (7 years)

Boss:

Tejbir Singh

Gurmeet Singh

Ravi (office): 9310181329

43 Furniture Block, Kirti Nagar, New Delhi-110015

&&&&&&&-

23.04.11: Ishit, Pune 7930414875 promised to send somebody for rectifying problem.

&&&&&&&-

On 16.04.11, Hitachi 2 Ton split improperly installed by

Sidhi Vinayak Enterprises

Kulwant Singh

9871093837

Installation by: 7838595383

Balvinder Singh, Vinay Kumar

Model: RAU424ERD

>> Purchased from Sargam, Paschim Vihar

Helpline number 011-35324848 anytime or just reply to this email. Our team of engineers would be glad to help you out.


Company: HITACHI SPLIT AC

Country: India   State: Delhi   City: West Delhi

Category: Electronics and household app.

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