Dear Sir/ Madam,
Hitachi window AC Model No. RAV518ERD was purchased on Jan 25 & gifted to me. As I was travelling overseas, I could not get the AC installed at my home. When I contacted Hitachi customer care for installation, it was informed that free of cost installation is only provided within one month of purchase including demo or else it would be done on payable basis. Ideally it should not have been the case. If I am procuring a product after making complete payment, then it's installation, logistics, demo, etc... are suppose to be done by the company.
Thereafter I had to get the AC installation done on payable basis from outside. Never the less once I started using it, there was no cooling at all. All instructions were read from the manual & followed and I found that AC was not working properly & it worked like any ordinary fan. I had then registered a complaint at Hitachi helpline and one of the company staff visited on April 8 & certified that the compressor of the AC is not working at all since there is no gas in the compressor and it is a manufacturing defect and not due to mishandling. The company person also said that he would arrange someone from their warehouse to come and pick the faulty AC for repair and no replacement would be done. Person from Hitachi gave us the number as 0120-4132950 to contact in case I wish to get my AC repaired.
On April 13 I received a call from 919716734064, stating that the person is calling from Hitachi & wanted to know when do we want to send our AC for repair. I categorically denied & said that I do not need repair & it needs to be changed i.e. replaced as I need a fresh unit. The Hitachi person clearly said NO about replacement.
I had also contacted the retailer from where AC was purchased but it was of not any use.
Is it fair on my part that I've got a faulty product of such a renowned company... why can't it be replaced when your officials have confirmed that it is a manufacturing fault... I need a new unit.
Details of the AC purchase is as follows :
Invoice No. AE/26569
Supplier's Ref: CC-002
Dated: Jan 25
Retailer's Name: Anand Electronics, 78 Rampuri, Kalkaji, New Delhi - 110019; Contact No.011-26439174, 41603052; email: [email protected]
Hitachi Window AC RAV518ERD
Company VAT TIN 07780078031
Company CST No. 07780078031
Company's PAN AAJFA1225E
Manual Invoice No. 11136
Warm Regards,
Abhishek Kr. Gupta
[email protected]
9891005677
9911005677
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