Sir,
I PURCHASED WINDOW AC MODEL NO. MO-RAV418ERD FROM PATHAK ENTERPRISES, KACHCHA KATRA, SHAHJAHANPUR (U.P) ON 10.05.2011. FROM STARTING IT WAS GIVING A PROBLEM REGARDING THIS I MADE FEW COMPLAINTS AGAINST IT LAST YEAR AS DETAILS GIVEN BELOW.ON 10TH APRIL I CALLED AT PATHAK ENTERPRISES THAT AC COOLING IS AGAIN EFFECTING & NOT UPTO THE MARK & ON 15TH APRIL I VISITED AT HIS SHOP & AGAIN LAUNGED COMPLAIN .TILL DATE NO SERVICE ENGINEER HAS NOT ATTENDED IT.
THE PROBLEM IS THIS THAT WHEN I USED ANY MODE IT'S COMPRESSOR IS NOT STARTING & STOPPING AUTOMATICALLY.COOLING IS NOT PROPER.
I CAN'T ABLE TO UNDERSTAND THAT WHY I HAVE PURCHASED THIS HITACHI WINDOW AC? WHY I HAD SPENT SO MUCH MONEY IN COMPARISION TO OTHER WINDOW AC? AS FROM FIRST DAY I AM FACING PROBLEMS IN MY AC.
DETAILS OF COMPLAINT MADE LAST YEAR:-
1) LAST COMPLAINT WAS DONE ON THURSDAY, 6 OCTOBER.BEFORE THIS 4 or 5 REMINDER ARE ALSO GIVEN BUT NO PROPER RESPONSE WAS MADE FROM YOUR END FOR MY WINDOW AC.
2) FIRST COMPLAINT WAS DONE ON 15.09.2011
3) SECONDLY I MADE TELEPHONIC COMPLAINT ON 21.09.11
ONCE A SERVICE ENGINEER VISITED & REPLACE ONE PART OF FRONT PANEL & TOLD THAT NOW AC IS WORKING PROPERLY.BUT IN MY VIEW IT IS NOT GIVING PROPERLY COOLING AFTER THE REPLACEMENT OF THE PART ALSO .
IF THIS IS THE ATTITUDE OF INDIA'S NO ONE COMPANY THAT THEY ARE NOT ABLE TO SOLVE THIS PROBLEM THEN I SELECTED THE WRONG PRODUCT. AFTER TWO OR THREE MONTH, IF THE PRODUCT NOT GIVES SATISFACTORY RESULT THEN WHAT TO DO.?
KINDLY TAKE NECESSARY ACTION & RESOLVE THE PROBLEM BY REPLACING THE PRODUCT.
WITH THANKS
TANZEEM AHMAD KHAN
CONTACT NO. 7376293349 & 9415162235
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