Quadricool 1.5 ton Ac was purchased & Installed by HHLI service centre at my residence on 23-05-11 after painstaking trouble for installation follow up I had posted my views on this very site and I had written to their MD about very very poor service of their ACs & my experience during installation. I had also expressed to their MD that I dont know as to what is in store for me in coming months of warranty. My fear has come true.
First free service was provided 25-08. Threafter till date no service engineer has turned up for further service. Now when I wrote to their customer care I am being asked about my contact details & address. This is rediculous. I am a senior citizen and cannot dance in tune with HHLI attitude towards the customers. They should have all the details as they have installed the AC and already provided me with the first service.
I wanted to post the copy of the letter written by me to their MD in may 23-05-11 at this site. If readers wish this can be done. Now what is really needed that forums like yours should take up these issues of poor customer service (AC products) of HHLI to highest level including print and TV media so that prospective customers are precautioned about this company's attitude towards product quality and service. Their company's slogan is "" Inspire the next"" Definetely with this type of service & attitude the customers will be inspired to move away from HITACHI. This is not expected from a company of HITACHI fame. It is high time that HHLI learns a lesson from Premier Automobiles from Kurla mumbai.
Arun D Dande BE mech
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