We bought an extremely expensive HITACHI refrigerator (model no. R-S37SVND 3 door 438 ltrs NEW) less than 2 years ago and one fine day it stopped cooling. The freezer was working fine but then even that stopped working shortly. We filed a complaint (countless number of times) and after 3 weeks someone finally showed up saying the gas leaked. We paid Rs 4000 for the gas but still the problem was not fixed. Numerous calls were made AGAIN to explain that the refrigerator was still of no use to us (considering the temperature was rising in Delhi everyday and life without a fridge is nearly impossible) they sent a technician who further told us that a part was required to fix the problem which was apparently not available. It has been over 3 weeks since the last technician visited us and yet every time we call for help, they say the part is not yet available. WHY DOES THE COMPANY SELL SUCH PRODUCTS FOR WHICH SPARE PARTS ARE NOT AVAILABLE??? This has been the worst experience ever in buying any home appliance from HITACHI and we are the most DISSATISFIED CUSTOMERS and will never ever buy another HITACHI product.
0 comments