I bought and got installed a new Hitachi Kaze 3Star Window A/C from Hitachi Authorized Dealer – “New Pankaj Electronics, Shop No.6, B-6, DDA Shopping Complex Mayur Vihar Phase-1, Delhi – 110091 (Ph- 22792959)”
The A/C was bought on 13May and was noisy from Day1 . I filed a complaint on 1st june, after which Hitachi engineer visited, did some fan adjustment, and claim complaint was resolved. A/c Started making the same noise immediately after he left. I went out-station for 2 weeks, and after returning, again filed a complaint on 3rd July with Hitachi, Same engineer (Javed – Ph-8510003575) visited again, and this time noticed that fan was defective (broken casing), He informed me that he will get it replaced next day. After no response for 2 days, I contacted him again, he asked me to contact his senior Nadeem (Ph – 8510003573), I called Nadeem and he said that this was a defective plastic piece and so won’t be covered in warranty, I should contact his senior Mohit (ph – 09312198987). I informed my problem to Mohit that my A/C is defective since day1, and I was being bullied and made to run from one person to another.. He too was of no help, he gave me his senior’s Number – Mr Shiv Kumar – 0911109190). This number was always unreachable. I also contacted “New Pankaj Electronics”, who claimed installation is perfect from their side, and they have no responsibility. It’s the company that is at fault.
What is my fault in all this - I bought a TOP company A/C from its authorized dealer, and its not working since day 1 (~ 15th May, and I am complaining regularly since then, and after 1.5 months, there is still no resolution.. I am absolutely harassed by your company officials and your dealer.. Please let me know if there is some one who can help (without redirecting me to next person), or is consumer court the only alternative.
Regards,
Ashish Hari
(ph - 9811850221)
Add – 20-F, Pocket 3, Mayur Vihar Phase-1, Delhi 110091
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