Dear Sir,
I had purchased Whirlpool Fully Automatic Washing Machine from the local dealer one year back.
Right from the date of purchase, we are facing some problem every two months. When we lodge the complaint, service engineer visits after two days & checks up. He does not resolve the complaint by saying some important part is damaged, which has to be brought from Delhi. After 8 to 10 days, the complaint is resolved. The same thing is happening every couple of months.
This time also I had lodged a complaint vide No.- DN0810001907 on 19/8/10 but till date it is not resolved.
I use to call everyday to Customer Care & wish to talk to the seniors but everytime some different person attends the call & denies what the previous person had told.
Everytime the Customer Satisfaction Code No.is given, but it is of no use. We did not provide the code to the visiting engineer four months back as we were not satisfied. After 3-4 days, a call came from the company & the calling lady started argueing with my wife, why my wife had not provided the code to the engineer.
We contacted the local dealer 4-5 days back, who in front of us called the Service Centre & asked to resolve the complaint. But they answered, 'No senior person is available & contact after an hour'.
How can we wait at Dealer's Shop for an hour just to talk with the senior?
It means that the compny does not value the dealer also. Then how they will give importance to the customer?
Just now the Service Engineer has visited my house & after check up, he says that there is a fault in the machine & the machine has to be take to the Service Centre.
By spending Rs.17000/- approx., if we have to wash clothes for 10-15 days out of 60 days, what is the use of purchasing the machine?
Can anyone help us out?
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