Non Repairing of Mobile Set Nokia -6500 Slider
I received my NOKIA Mobile set on replacement basis with IMEI no. 353547026756638 in place of Mobile Set Nokia-6500 Slider with IMEI no. 353547028705229 nearly in about 8 months on 5 February. But again some fault has taken place in the replaced mobile and we again approached NOKIA CARE, Patiala on 10 July and told them about the problem. And also told them that we have received the mobile under SWAP in February. But they again failed to give a satisfactory answer and asked for bill. When we expressed our inability to present original bill / copy of bill for our bill copy at Ranchi (due to my recent posting and shifting of residence to Ranchi), they advised us to contact NOKIA Care, Ranchi for solution of the problem. And when we approached NOKIA Care, Ranchi (Poddar Telecom, Ranchi) with original bill for purchase of mobile in August they told us that we should contact NOKIA CARE, Patiala for they can not entertain any request related to Patiala Nokia Care as they do not have any knowledge/documents for this Mobile Set. I told them the whole problem but they neglected the same. Rather they advised us that Warranty for the mobile set had ended on 27 July itself and did not bother or pay any attention to our request. They arrogantly said that the case be taken up with NOKIA Care, Patiala and they do not know anything and can not help us in this regard. When we said to give this thing in writing they denied to do so. So again we were harassed by your NOKIA Care Centre.
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