&-- COMPLAINT TO DEHRADUN CUSTOMER CARE CENTER
Subject -: About Exploitation, negligence & not attending of complaints by customercare haridwar.
Model - Whirlpool professional, Deluxe, 340 litres, FF 35B
Sir,
I Purchased the Refrigerator Model no - FF 35B, groos volume - 340 litres on 14 / 10 / 09 as per Invoice no - 30881 & Receipt no - 52388 Dated 14th oct from TRISHUL AGENCIES, JWALAPUR, HARIDWAR . The Refrigerator was dispatched by DEALER TRISHUL AGENCIES to our home. After opening the Refrigerator, It was noticed that that the upper Rack on which Bottles are placed was found Broken & front type cover exactly below the freezer was found broken. The Dents were found on Front Door which was also noticed by service engineer. Immediately the complaint was given to Dealer TRISHUL AGENCIES 4 - 5 times between November - December. No response came after the complaints on the telephone & directly visiting the Dealers shop. No Service Engineer arrived to attend the complaint. We repeatedly telephoned to TRISHUL AGENCIES regarding this complaint, but no response came. They are not showing us the registers on which they registers the complaints. The Service Engineer name ANKIT visited on date 17.06.10, He registered the complaint of Door Defect & broken rack. But after that no response came till the month of july. After we had telephonic conversation with the customercare, they registered the complaint on date 21.07.10 and give us the coplaint no DNO 710002097, on which basis, The Person ANKIT from the service center visited on 23.07.10 but after that no response came. Again we started with telephonic conversation with service center Incharge HARISH who denied to attend the complaint. He told us to give the record of complaint of Month of DEC which was registered by TRISHUL AGENCIES then only we will attend the complaint. The TRISHUL AGENCIES PERSON says that our registers are missing. We have been exploited by service center HARIDWAR incharge - HARISH & TRISHUL AGENCIES . Their Intention regarding attending of complaint is not good. From the beginning they are misguiding us.
They are destroying the image of the company. Please attend & solve our complaint. We are suffering from since long period of time.
If our complaints were not attended then we will go to CONSUMER FORUM for doing the case & matter will also published in the news paper.
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