I bought an IFB Neptune dishwasher from their website in Jan. Since Nov, it started giving problems with its circulation pump. I have 7 complaints filed with their customer service department for the same problem since then (see the complaint numbers below). The local IFB customer service center is extremely bad and unresponsive. Here is what has happened in last 15 months:
- After calling again and again from Nov onwards, they kept delaying the repair. Eventually 3 months later, and having filed 3 more complaints because of lack of action, they replaced the pump under warranty.
- But it was a defective pump, and started giving problems in less than one month again. Same story of multiple calls and multiple complaints repeated for a few more months, and they replaced the pump again under warranty in Sep.
- Four months later, the pump has stopped working again. And this time, the warranty doesn't cover it because it expired one month ago in Jan. So basically the whole story in last 15 months (from nov till now) has been to somehow keep replacing the defective pump with an old refurbished defective piece till the warranty period is over. This is a clear case of warranty fraud. The replacement pumps installed in the dishwasher have had manufacturing dates that are older than the dishwasher itself.
- Even on saying that I am willing to pay for the repairs now, the local service center people are delaying the job again and again making different excuses. And on top of that, they have even stopped picking up the phones because of complaints, including Parveen, and the local head Gobinderjeet Singh.
I have appliances from many different brands including Samsung, LG, Onida, Videocon in 3 different houses owned by my family; and IFB is the worst in customer service. The IFB service experience has been so bad that everyone I know will not buy an IFB product even if it is given for free. The cost of agony and pain having to go through the experience with their customer service alone is much more than that. I have no option left but to go to consumer court with all the records and proofs now, including phone call records of numerous calls that I have made for this one problem (it must be over 70 calls by now). That seems to be the only way out now.
customer-id: 1700806
complaint#'s:
27/11: 2470970
11/01: 2607744
07/02: 2703424
19/05: 3043361
07/09: 3464359
20/01: 4050713
22/02: 4169763
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