Mrs. Leena Sidenur (Customer No 1602025)
AM01, Temple Trees apartments, Jaraganahalli,
Kanakpura main road,
Bangalore – 560078 Dated 17th Jan
Dear sir/madam,
SUB: tremendously delayed service for dishwasher
We bought IFB Dishwasher Neptune model on 19th Sep. It worked fine till February when on calling the service centre, the response was prompt and the board was replaced.
But the real problem started after the warranty period got over. The dishwasher stalled on 4th Nov. After calling the service centre, they sent a technician (on 9th Nov) who said that the memory is full and so it has to be cleared. He did the needful and the dishwasher started working again, but the wash quality was drastically reduced. He also mentioned that this status of “successful working” may not last long; the board has to be replaced again! So the inevitable happened.
The dishwasher stalled again on 17th Nov. The service centre sent the technician came after a week. He replaced the board, but there was no change. He said he is unable to solve the problem and a senior technician will attend to it. We waited for the senior technician to come and do the honours of rectifying the problem.
Finally, on 2nd December (after 2 weeks), Mr. Ravichandran
(ph – 93425-88767)– an engineer from IFB factory came to inspect the dishwasher. He diagnosed that the wiring has to be changed and subsequently the board also needs replacement and that it would be done the very next day.
We waited patiently for yet another 2 weeks but to no avail. Upon calling the service centre again, we were dodged to another number. In this entire process, I have made calls to the following places.
S.NO Name Contact no
1 Mr. Govind Raju (person incharge of Yelachanahalli service center – Yasho services) 32488097
2 Mr. Pradeep (person incharge of Yelachanahalli service center) 91640-75234
3 Mr. Ravichandran (engineer at the IFB factory 93425-88767
Ironically amidst all this, I got a call from IFB feedback center asking whether my complaint has been attended to. I had to answer in the negative. Since then I have been calling the service center and the replies I get are lame excuses like the office is being shifted, spare parts are not available, technician has gone for training, etc. It has been 1 ½ months that the dishwasher remains unused and in non-working condition.
Mr. Sundaraju, the senior technician from IFB came and suggested that the motor, wiring and the board has to be replaced. He said it will take 15 days for the new motor to arrive. However, Mr. Puttuswamy came with new spare parts on 22nd Dec and replaced the motor, wiring and the board. Yet the machine did not work. He went back saying that Mr. Sundaraju only will look into the matter.
Mr. Sundaraju came in again on 28th Dec and after opening the dishwasher, said that the pump is not working properly, because it is not drawing water. Now he said the new board which was fixed has also stopped working. He could not rectify the problem and suggested to take it to their service centre.
On 31st Dec, our dishwasher was taken to the service center and till today (17th Jan) it is still with them. I have been calling them almost every other day and the response I get from Mr. Pradeep or Mr. Govindraju is that it will be done within 2 days or some such false promise. I also asked them to frankly tell me whether it would be repaired or not so that at least I am free to think about buying a new one, of course not IFB dishwasher but a different brand. Now they have estimated Rs. 10, 000/- for the repairs and I was told that all the parts have to be ‘converted’ meaning changed.
I have always believed in the brand called ‘IFB’ but because of my bitter experience with the service center and its irresponsible attitude towards customers I have lost all trust in the brand. Looks like I am now forced to do the work myself. There is no truth in their punch line “Put your hands to better use”. I would like everyone to read my story.
Regards,
-Leena Sidenu
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