The IFB Neptune Dishwasher that was sold to us is a piece of junk. We bought the IFB Dishwasher (Neptune) for a mighty sum of around Rs 28000 in the city of Hyderabad. The machine stopped working in a month of two. We called the repair center. They came and fixed something. The machine worked for a week and broke down again. We called the repair center again and they came and replaced another part. It has been the same story since. Pretty much all the parts of the machine have been repaired and the PCB, which is supposed to be the heart of the machine has been replaced about 4 times. After 9 months of chasing the service center and technicians, in whom finally I had no faith, I tried to point out to the IFB managers that I felt I had been sold a lemon. This is because the machine would not work for more than a month at a stretch after repair. It doesnt wash the dishes properly. Worse yet, it leaks. Twice our carpets got ruined because the water from the machine flowed all the way from the kitchen into the living room. They failed to apologize, forget replacing the machine. We have been chasing IFB service center, the technicians (who don't seem to know what they are doing, never land on the time they say and don't have the courtesy to inform you when the machine has been repaied) and IFB managers for about 2 years now. The jingo about 1 million happy customers only grates. All this machine has given me is headache and high blood pressure! The last dish washer I used was made by GE and worked for 17 years straight without a complaint. IFB ought to be more responsible towards customers who spend such a large sum for their appliance. They should spend some time in ensuring that the machine they have sold is tested for quality and will indeed work. All our other appliaces have worked fine and even if they have to undergo repair, it is not recurrent. I am still waiting to see when IFB feels the shame and takes some action to compensate us for the shoddy product they sold us and the shoddy service they have delivered.
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