I purchased an IFB washing machine 7.0 kg, modelAW7233, srl. NO.80700349 from QRS Retail Ltd, MG Road, Thiruvananthapuram on 23/12 by paying Rs.17600/-and an additional amount of Rs.1773/- towards extended warranty effective from 23/12 to 22/12. After a few months I noticed that the inner side of the cabin of the machine has become rusty and I complained to the dealer and the authorised service centre in vain. Therefore I sent a registered complaint 9/3 to the General Manager, IFB Industries vide speed post registration No. EL047426198IN. Since there was no response i made an online complaint. Then the service people arrived and assured to replace the cabin on receipt from the firm. Thereafter nothing materialised and meanwhile the machine went out of order and the serviceman informed that the condenser has to be replaced which is awaited from the Firm. I fail to understand the meaning of warranty and extended warranty of the product. This is clear case of unfair trade practice. It is requested that needful may please be done.
T Rajendran, C59, Observatory Govt. Quarters, Vikas Bhavan PO, Thiruvananthapuram, Kerala.
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