Dear Sir/Madam,
I bought an IFB washing machine (Senator 6 kg) 4 years ago. Recently, I started getting some problems in my washing machine. When called for service, I was asked to renew AMC. I did the same and then asked them to rectify the problems. A service engineer from one AYUSH SERVICES came to my home and replaced the shock absorber. I observed that his service was rude and he was mishandling the parts. After he fixing the new shock absorber, he left. Then on, the washing machine was making loud noises. It is unbearably loud like juggling steel balls in a heavy drum. We did not have that problem before. I am sure he did something inside the machine, which broke the ball bearing assembly.
I registered a complaint with IFB and have been following up for the past 2 weeks. Nobody is turning up and they always give one reason or another and avoiding me. The washing machine has stopped working now. I want to register a complaint and take serious action against them. Please guide me as to how to proceed on this
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