IFB WASHING MACHINE
Not Attedning the complaints since last one and half month in spite of repeated request at variuos levels

Dear Sir

I would like to request you that i bought a washing machine of IFB in Oct and there was the problem in this particular piece and requested for replacement. I used to talk Mr Pradeep Sharma at Ghaziabad. It has become chronic in Nov. i'd approched on following dates

Nov 30 Call centre

Dec 16 Call Centre

Dec 25 (did not record the entry in system although provided a informations)

Dec 25 Spoke to Gentleman Mr Nishant Batra and send him the complete details through SMS but no body turned up. till date.

Dec 30 : Wrote mail on their mail ID (Below mail)

Jan 11 : Logged a complaints at their website

Jan 12: Spoke to Ms Sona at Okhla Office and she refused to share any contact details of National service incharge Or Regional Heads.

I would like to request your help in this regard and direct the concerned organisation.

Regards

A K Singh

092121 00597

D-78 Sector 41, Noida

(UP)

COPY OF MAIL SENT TO IFB ON DEC 30

Dear Customer Service Manager

Background:

Last Year in the month of Oct I bought an IFB front Loading Washing machine (Senorita DX). This particular machine has problem of vibration and informed at your customer service call centre. Once they have changed the weight also.

Present Day Situation:

In Dec I’ve logged my complaint at your customer service centre three time and once person came and did nothing and first complaint is also still open today. In subsequent two complaints, no body turned up till date. I’d a word with your person representative at NOIDA and still waiting the reply. Any damage to any extent I’m not hold responsible. Same thing, I’ve communicated to your Customer care executive on Dec 25 about lunch time when I logged my compliant and request him to put on record and he’d confirmed me back.

Complaint: I would like to brought to your notice that I’m going to “consumer forum” and put my complaints and request for their help in this regards for the compensation for the pain I’m going since last one year. I’d maintained the machine in best possible conditions. I can’t continue with this pain any more and request you to change my machine immediately. Now, I’m sure it is a defective piece given to me through your godown at Ghaziabad.

Regards

A K Singh

092121 00597